Digital Downloads ‑ Filemonk

Digital Downloads ‑ Filemonk

Reviews (504)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an easy-to-use, reliable solution for selling digital products. Setup is quick, the interface intuitive, and automated delivery of ebooks, PDFs, audio, and templates is fast and seamless, reducing support requests and boosting professionalism. Merchants value time-saving file management, customizable emails, EU digital sales support, fair pricing with a useful free plan, strong performance, and fast, proactive customer support.

January 16, 2026

Tried a bunch of other file-delivery apps and they're all too convoluted, nonsensical, confusing or generally bloated with stuff. Filemonk installed in 2 minutes, emails was easy to setup, integration into store flawless (and didn't mess with my very complicated theme). Emails are already sending out with customers deliveries as I type this review. Use this one. It is *the* one.

Sir Dominic Scott
United Kingdom
44 minutes using the app
June 2, 2025

This app makes starting a digital product business attainable and affordable. The app is an amazing feature that gets the job done. The plans give you great options and breathing room as well as the storage. Also they have great customer support, Hassan was able to help me with further establishing the app. I think this is a great app to start with in digital product delivery.

The Create Class
United States
27 days using the app
Artos Software replied June 28, 2025

Thank you so much for your Amazing Feedback!
I am glad I could help you setting up our app to set the digital product downloads through in your store. :)

Please let me know, if you need any further help setting up our app.

Best Wishes for your business!

Hassan Khan | Technical Support Specialist

August 28, 2024

This is the best digital products app on Shopify.

First of all, it's one of the only apps I could find that allows an external link to digital products rather than a downloadable file. My digital products are already hosted online, so there is nothing to download, but Filemonk lets me use the download button as a link. (Other apps always require you to upload a file). The button appears on thank you pages and in an email. And customers can always revisit the order page where their digital products are listed. Perfect.

Also, they have excellent support. Sneha and Anaam dealt with all my questions within minutes. At one point I even asked to adjust a feature and it was implemented by the developers the next day.

The pricing is affordable and they are generous with discounts. The feature ideas forum tab is a good sign that they listen to feature requests.
I highly recommend Filemonk!

Shop Ed Codes
Australia
1 day using the app
July 19, 2024

I haven't launched my store yet, but I do have everything set up with Filemonk. I also have already tested all of the processes and can confirm that they all work smooth. With the $20/m plan (which their great support can get lowered if you are just starting out) you can have your full system for your digital products 100% in your store, with no Filemonk branding on any screens. It is 100% customizable to what you want it to look and feel like. If you're looking to get into the digital product space, and want a reliable app by your side? You found it!

Essential E-books
United States
4 days using the app
Artos Software replied July 26, 2024

Thank you for your detailed review! We're thrilled to hear that you're happy with Filemonk's setup and our wide range of customization options. It's great to hear that you love having the download page integrated into your store.

If you need any further assistance as you launch your store, we're here to help!

- Sneha / Merchant Success

April 15, 2024

Great app. I've been using it for 4 months so far to have my digital products delivered and have had no one issue. Pricing is also great

Fine Natural Hair and Faith Shop
United States
5 months using the app
October 24, 2025

I'm a newbie and this has been a great app! Support has been wonderful any time I've bumped into issues!

The Millennial Milk Club
United States
5 months using the app
August 20, 2025

Excellent customer service and refreshing to finally talk to a support agent who knows what they are doing.

Punto Ace
Netherlands
About 1 hour using the app
Edited August 21, 2025

Shashi was very helpful and was able to edit my download page to make the font larger (as my brand font was very small). It was done super quickly and Shashi was very friendly. He then helped me again to sort out some technical stuff in the back end.

MedTime
New Zealand
29 days using the app
June 23, 2025

Good app. Simple to use and great customer support. I had the pleasure of working wth Vishu to resolve my issue.

Kozzyco
United States
Over 1 year using the app
Artos Software replied July 12, 2025

Thank you so much for your kind words! :) I'm happy to learn that you find the app simple to use. I was glad to help out with your queries and answer your questions.

We're always open to your questions, concerns, and feedback. Looking forward to your journey with Filemonk!

-Vishu / Senior Technical Support Specialist

Edited June 18, 2025

I have been trying for weeks to get my DKIM verified but without success luckily Nagaraj came on line and because I didn't know how to do what was suggested (despite the information being given clearly) he went and sorted things out for me. Thank you so much. I always find the customer service of Filemonk to be excellent. They never let a problem beat them and help customers sort out problems all the way.

Caishel Books
New Zealand
29 days using the app