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Flavorcloud has completely transformed our international shipping business. We use a 3PL and previously were unable to have tracking and duty information relay directly to the customer upon checkout and shipment.
With this app those issues are no more. Now our customer can see a shipping service rate with the rate for shipping and duties clearly shown at checkout, AND they're getting better express shipping options. Additionally, it's really easy for our 3PL to print out the paperwork needed to ship out the packages, saving us all time and fees.
The back end is transparent and data is easily exportable.
Lastly, the customer service is top notch. Rathna and her team have been available 24/7 for any issues that have come up and have quickly addressed them with prompt communication.
Great app. Great service and always improving. Love it!
This system is a game changer for us. As our COO, I have used many shipping services and understand how "it all works." To have an app that installs quickly to give real time quotes based on country and service is really great and easy. I would say what it comes down to is cost, and the shipping costs are much lower than our old services. There's 2 services, standard and express and they quote out all of their carriers (post, fedex, ups, dhl, etc) based on the "lanes" and the destination country.
Long story short, it's worth installing and trying it out. It's easy to work with and the costs are a game changer. Hope that helps
Truly a lifesaver. They were prompt in responding to all my questions including an online video guided set up. Really cant say enough great things again this app!!!!
So far so good. Great customer support. Balthazar and crew have been extremely helpful and offer fast, live responses which go a really long way! Great that it integrates well with Shiphero fulfillment t.
The app has helped us expand our international presence and simplified the process of shipping to other countries. There are multiple shipping options for our customers to choose from. It is simple to use and learn.
Great App for shipping internationally! Customers are made aware of the import duties they will owe at checkout so no more suprises when they receive our product. The international rates are some of the best we have found and the customer support we received has been fast and helpful. Highly recommend!
I cannot say enough amazing things about Flavorcloud. Rathna responded to our inquiry within moments, and we were fully functional by EOD. Within one week with Flavorcloud, our international sales were up 1300%, and we couldn't have done it without them! The seamless experience that Flavorcloud provides for both the customer & the business is incomparable. Their AI is fast, affordable, and efficient. If you're on the fence of global expansion but aren't sure how to do so in a sustainable & efficient manner, USE FLAVORCLOUD! You'll thank us later (;
FlavorCloud is absolutely amazing. We've been waiting for a service like this--and can't speak more highly of them. A+++
The app provided international shipping support to our customers. It was easy to use and helps expand our global presence.
The team at FlavorCloud are super responsive to any issues and are very hands-on with their support. Beyond being able to address any problems we've encountered, they are great informational resources about international shipping and logistics in general.