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Customer service was very good but I ended up deleting the app when I found out what they charge. Update: They take a large percentage of your order value which should be in writing before you download the app and give the app ALL of your data and customer files. I did express this concern to Shopify on more than one occasion and they did take note of it. When reading over this app, one would think that it is "free" and the fees may be in just the shipping charges, but you pay shipping and give them a cut of your profits. Just BEWARE of that.
Thank you for your review. We assure you, our rates are the most competitive in the industry. We charge a low commission on orders without contracts or monthly fees. Additionally, our deeply discounted shipping rates and landed costs offset the FlavorCloud commission directly or by increasing conversion. We require your customer data so we can file and ship orders on your behalf. This is another benefit to using FlavorCloud—as we take on responsibility as importer of record, making the international shipping process easy and friction-free for our customers.
We would love the opportunity to connect, take you through our service and demonstrate how working with FlavorCloud can drive global growth.
Over time I've been having more and more problems with this app. It has bugs very often, and doesn't seem to work with wholesale orders that use discounted prices.
CANADIANS BEWARE. AVOID THIS APP. This app is just not set up for success if you're a Canadian shop. I signed up with the promise of hassle free shipping and faster shipping times. When my international orders came in, the issues started. Not only did the app constantly miss uploading orders (causing me to contact flavorcloud for assistance) but I wasn't even able to ship them. I had orders sitting for over a week while they were "working on it" and the only time I was able to get information was if I was the one who reached out first (which was every time). The idea was that they would send me a consolidated label, so I would ship all of the international order together to Asendia in the US and from there they would go onto their destinations. All of this was to take a maximum of 10 business days. Well, it took a week for them to get me the label, almost 2 weeks for Asendia to receive, and another week for them to ship them out and not a single one (another week later) has made it to their destination countries. The app also has so many bugs and glitches, it's a horrible interface. Absolutely awful service, I DO NOT recommend unless you want empty promises and angry customers. I could honestly go on and on about all of the issues I had with this company.
We sincerely apologize for your experience shipping from Canada. We appreciate your feedback and are constantly working to make improvements to our product and service, with solutions now in place for Canada outbound.
This app is insane! I can't believe that I have been able to set up international shipping in my store within 2 weeks after opening. The team was very professional and actually helped with a live setup in my store. My store is currently sold out, but I will give an update when I start fulfilling international orders. If you are looking for international shipping, look no further.
The decision to use FlavorCloud has simplified our checkout process for international customers. The integration is seamless and their customer support is very responsive. Having FlavorCloud to calculate shipping costs and generate customs forms is a no-brainer.
FlavorCloud consistently provides cost cutting and marketing recommendations to help grow our business. Our PO, Keali, is well versed in the FC dashboard and goes above + beyond to work with us and our 3PL to ensure orders are being processed and sent out on time.
We are very pleased to have implemented FlavourCloud to our store. As our international orders increase - we know we're making it as seamless as possible for our customers.
Excellent customer support also makes it a no brainer!
Thank you FlavourCloud
Flavorcloud has made our international shipping SO much easier.. There is no longer any confusion about duties/VAT and the rates are also better. Now that our customers are aware of this simplicity and clear communication our international orders have increased significantly. Biñho Worldwide!!
We have been searching for the right international shipping app/ partner for some time. I will say that we are very pleased with Flavor Cloud. Not only are the rates really great (literal 1/2 of what we were paying) but the team and support are great to work with as well. Thank you Flavor Cloud
Love this app! We have been looking and searching for a long time to find a partner and app to assist us with international shipping in ways that avoid customers receiving surprise duty payments and also less expensive shipping options. Would definitely recommend to any shopify store owner looking to expand beyond the US.
