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This is by far the best APP I've used to help me with international shipping. Being able to collect duties upfront as well as great pricing on shipping for my customers saves me so much time. Thanks to Flavor Cloud I am now selling in places I never thought I would. Their customer service is awesome too. I highly recommend giving them a try.
Great app! Totally changed our Shopify store to include international taxes, duties, etc to be purchased by the customer at checkout. No more surprises for our customers when they get their product. Plus, they discounted the Int. Shipping fees! On top of that, Customer service is top notch! (Balthasar is the best!). Go global with confidence!
FlavorCloud has been super helpful for us to get our international orders out the door easily. They allow the customer to include duties and taxes up front so that they aren't surprised with an extra charge before they can get their product. The team is great at communicating and are quick to respond to any issues. We really enjoy working with them!
I would highly recommend flavor cloud for international check out. The app was super simple to integrate and the company provided excellent support by walking us through each step of the way. The technology/platform itself is user friendly. Also, if I ever have any questions their team is on top of it. They respond very quickly and are always super pleasant to work with!
We are struggling to get support and cannot get the cart to show expected Landed Costs. Would love to get assistance and up date this review.
We have been trying to get support for over 2 weeks.
We appreciate your feedback and apologize for our team's delay in addressing your request. We checked and can see that your ticket has been handled. We hope our support team addressed your needs fully; However, if anything else comes up, please feel free to get in contact at support@flavorcloud.com. We’re confident our customer service team was helpful, so we’d love for you to adjust the rating as per your complete experience.
Amazing! FlavorCloud makes shipping internationally a breeze. Balthasar and team are incredibly responsive, can help integrate with most any 3PL, and are awesome partners who are always there to help.
If you need to ship internationally, use FlavorCloud
Setting up the app was seamless. And their support has been awesome. They hold your hand until you are comfortable and then continue to check in to make sure everything it running fine. Best decision I've made getting the FlavorCloud app. International shipping is now a breeze and totally transparent for the customer regarding duties, taxes, and shipping options. Highly recommend.
This feature, cross boarder shopping experience reduces friction for most international customers and has been super helpful with expanding our brand and sales globally. However, the backend support to troubleshoot lingering issues within the app have disappointed me tremendously. I've asked for help on several occasions and have not received any assistance to address my immediate issues.
We appreciate your feedback and are constantly working to improve our product and service, working closely with customers, so our product is delivering the best value for them. We apologize for any inconvenience you have experienced, and know our team is working closely with you to resolve your issues at the moment. We would love to hear how things have progressed.
FlavorCloud App was precisely what we needed: having the shipping fee, duties, & taxes calculated upfront made international shipping easy & seamless. Our customers are happy that their packages are delivered door to door, not having to worry about their packages being held in customs. The flavorCloud team has also been helpful in setting up the app; they provided us with great customer support. Highly recommended!
Love how easy the set up was and how proactive the team is with any questions or concerns I have come across.
