Reviews (181)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app significantly cuts shipping costs versus Shopify and Canada Post, especially for Canadian‑to‑USA and LTL shipments. They like the seamless Shopify integration with automatic order import, fulfillment, tracking, and live multi‑carrier rates at checkout. Many find the workflow intuitive, with easy label and batch printing, pickup scheduling, and boxing tools. Long‑time merchants highlight reliable performance and responsive, hands‑on support.

February 1, 2022

This app has improved our shipping costs to the customers 100%. To be able to have LTL loads with live cost is amazing. It has shown to improve our abandon carts as well. I highly recommend this app.

Dotmar Fitness
Canada
Over 1 year using the app
January 18, 2018

Awesome app! Rates are Excellent! Dashboard is very simple and very easy to use. Their best-box selection algorithm is a great feature to have and helps us with collecting accurate shipping rates at checkout.

Canwest Esthetics
Canada
14 days using the app
October 29, 2020

WOW! Seriously some amazing shipping rates, we never thought we could offer services like FedEx at affordable rates to our customers. The interface is very user friendly and customer service has been fantastic!

Tea At The White House
Canada
27 days using the app
Freightcom replied May 26, 2021

Thank you so much for this incredible review! We're very pleased we can help you get access to trusted carriers at affordable rates. Our support & development teams are thrilled with this feedback too. Thanks again!

June 13, 2023

Click Ship has been a major game changer compared to shipping with Canada Post! Jordan Simmons has been so helpful and Is always there when I need help with anything! I would definitely recommend to any small business!

Purl Passion Fibre Arts
Canada
8 months using the app
September 2, 2021

This app along with Maythum has made the difference in my business! Maythum is helpful, efficient and never leaves a question unanswered. Shipping is never a concern and as a business owner, I couldn’t be more pleased!

Sfondoshop
Canada
11 months using the app
Freightcom replied October 14, 2021

Thanks for the review. We're delighted that ClickShip has been able to make a positive difference for your business. Happy shipping!

March 22, 2018

Started saving us immediately! Shipping some of our smaller items is still cheaper through Canada Post, and I wish that it were integrated more directly into the order page, but the platforms do talk to each other nicely.

Growdaddy
Canada
14 days using the app
May 29, 2023

It's ok until it isn't -when they lose packages - if you have customers that can wait weeks for next day shipping and you don't mind waiting 4-5 months for denied claims ... they will get back to you in 60-120 days ish

Sniper Skin Sports
Canada
Over 2 years using the app
Freightcom replied May 30, 2023

We appreciate your feedback and understand your frustration.

Although the claims we've opened on your behalf with the carrier were denied, our team is diligently working on your disputes.

We appreciate your understanding in this matter as the normal claims process can typically take 60-90 days depending on the nature of the situation and the carrier's investigation process.

Our team will always work on your behalf with the carrier within our capacity, and our mandate is to ensure the best outcome for our customers.

A claims manager will contact you as soon as we receive further updates from the carrier.

Thanks for your patience.

December 6, 2017

Absolutely love this app. We were using Boxify before this app and let me tell you... This is way better and does not cost any money. So ultimately we are saving money and using a much better app for our shipping needs.

Tee 2 Green
Canada
7 months using the app
Edited June 10, 2020

I have been using for many months now and I love how easy it is to ship our orders now, I can find the best rates, and also schedule manual shipments when needed. Minor tech issues were resolves immediately. I am very happy!

Clean Kiss
Canada
8 months using the app
March 5, 2018

Great experience with this app. Their support has been great, they've been receptive to suggestions, and the app both calculates a more accurate quote AND provides a slick interface for purchasing labels and fulfilling orders.

Crossfire Welders
Canada
About 2 months using the app