Reviews (181)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app significantly cuts shipping costs versus Shopify and Canada Post, especially for Canadian‑to‑USA and LTL shipments. They like the seamless Shopify integration with automatic order import, fulfillment, tracking, and live multi‑carrier rates at checkout. Many find the workflow intuitive, with easy label and batch printing, pickup scheduling, and boxing tools. Long‑time merchants highlight reliable performance and responsive, hands‑on support.

February 3, 2018

Great company to deal with my rep Robert is more than excellent with his customer service for any questions and problems with carriers I have.
on a scale of 1-10 they are a 12 I fully recommend them for all your shipping needs

Cutter Loose
Canada
2 months using the app
Edited November 26, 2019

After trying many solutions for managing that part of buisness, ClickShip is THE solution. It so easy to use. I completely change this expenses part of my store into a profitable departement. Customer service is 110%. Thumbs Up Guys !

Ginius - Gin Artisanal
Canada
2 months using the app
October 31, 2019

The customer service is what sets Clickship/Freightcom a part from the competition! We have had great service whenever there is a hiccup. Best part is that using Clickship/Freightcom allows us to ship quickly and serve our customers well!

Silver Fox Vinyl
Canada
2 months using the app
February 2, 2018

Excellent App with a wide variety of flexible shipping methods and very competitive rates! Customer service has been considerate, quick and overall great! Would highly recommend you give this a try if you're looking for a shipping solution!

401games
Canada
5 months using the app
May 25, 2018

Just started using this app in my Shopify store. It simplifies shipping and the rates are great also! You can always call and receive customer support over the phone. Looking forward to small adjustments/improvements to make this app SUPER!

Doggie Pasture
Canada
17 days using the app
October 28, 2020

This app is incredible. Whats more incredible is the customer service. I cannot say enough about the team working behind ClickShip. This app has simplified and streamlined my shipping needs and ultimately made my business more successful! Love the app!

The Urban Botanist
Canada
7 months using the app
Freightcom replied October 29, 2020

We so appreciate your kind words. You just made our day.
We do work hard on making sure we can provide the best customer service we can. Sometimes mistakes are made but we do try to make it right.
Thanks for acknowledging our efforts. ClickShip appreciates having you as our customer.

June 28, 2021

Clickship makes it so easy to select shipping rates and fulfill orders at the click of a button. We've saved so much money using Clickship's rates compared to CanadaPost. Excellent customer service department too - our rep, Juanita, is very knowledgeable.

Cocoa40 Inc.
Canada
10 months using the app
Freightcom replied October 14, 2021

Thanks for the review. We're glad you've been able to save more time and money with ClickShip. Happy shipping!

September 15, 2020

Overall, Clickship has been a great addition to our shipping department tasks, saving us time and money. Their dashboard looks a bit confusing and overcrowded but any questions you may have will be quickly answered by their stellar customer service headed by Daniel.

fitzBODY.com
Canada
6 months using the app
Freightcom replied October 21, 2020

Thank you for the compliments! We appreciate it.
You also made Daniel's day! ( once we tell him of the nice review you gave of his customer service ).
We value Fitzbody being our customer :-)

October 29, 2020

I use this app to ship all across the US. I prefer FedEx and using ClickShip has made buying shipping labels so easy! Being able to call ClickShip and speak to someone directly about any tracking/payment issues I've had is invaluable! Definitely recommend ClickShip!

Cara Keepsakes
Canada
6 months using the app
Freightcom replied October 15, 2021

Thanks for the recommendation! We appreciate the love and are delighted to learn that ClickShip has made purchasing shipping labels easier for you. Happy shipping!

October 23, 2019

Not really much to say. Freightcom team works very hard to answer on any problem and to find a solution to all common issues withing the shipping industry, and it seems like they are the only ones who really try to get to perfections. Much appreciated. Thank you Freightcom!

Instawraps
Canada
About 1 year using the app