Reviews (181)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app significantly cuts shipping costs versus Shopify and Canada Post, especially for Canadian‑to‑USA and LTL shipments. They like the seamless Shopify integration with automatic order import, fulfillment, tracking, and live multi‑carrier rates at checkout. Many find the workflow intuitive, with easy label and batch printing, pickup scheduling, and boxing tools. Long‑time merchants highlight reliable performance and responsive, hands‑on support.

Edited December 4, 2017

Wow. It's about time we get a shipping app like this. We love it. The way it streamlines the process. No more cut and paste addresses or even fulfill or enter tracking numbers. It does it all for you. A few clicks, print the label and you're done. It fulfills the order and automatically sends your templated shipping confirmation email to the customer. Not only does it make it easy but their shipping prices are the best I've seen and the app really gets an accurate rate for each product you offer. I have the app on both of our Shopify sites now. If I could give it 6 stars I would. You need this.

Air Dancers Ca
Canada
About 1 month using the app
April 5, 2018

AN ABSOLUTE MUST FOR ALL CANADIAN SHOPIFY STORES
We've been looking for a shipping solution within Shopify that will send tracking info direct to our customers, and Freightcom covers that. Along with, auto populating your customer's info from the order, and offering real time LOW rates. We've shipped with other 3rd parties and Freightcom in 9/10 postal codes were less expensive. Working with Freightcom is a no brainer. It's been about a month that we've signed up, used the service for Shopify orders as well as phone orders and are 100% satisfied with everything including their customer service.
Well done Freightcom!

Steri Studio
Canada
About 1 month using the app
January 31, 2018

Just started using the Freightcom Shipping app and it has been absolutely amazing. Freightcom has made it possible for us to ship easily and cost-effectively to our customers.

The automated shipping process makes it easy for me to focus less on shipping and more on my store. The customer service has been great and very helpful every step of the way- no long wait times on the phone, they respond immediately! The boxing algorithm provides my customers accurate real-time discounted rates from a variety of top carriers and automatically fulfills the shipping orders. You can schedule pick-ups and batch print the shipping labels directly from the app.

Highly recommended!

Maison Du Cafe Larmorique
Canada
3 months using the app
Edited July 13, 2020

Note that you need to be able to use 3rd party shipping integrations to use this app. Otherwise as others have said, the support is top-notch.

Camera Butter
Canada
About 1 hour using the app
Freightcom replied November 17, 2020

Thank you for the review! We appreciate the feedback.

December 5, 2019

This is good until it works. So many errors happens and I reported about 10 times so far. They say 'We will pass this to tech department' and nothing happens. Pricing is competitive.

Abokichi
Canada
9 months using the app
Freightcom replied December 10, 2019

Thank you for your review! Our notes indicate our tech support team has made numerous attempts to contact you on the phone to help troubleshoot your issue. Please contact us at 877-335-8740 and we will happily assist.

October 29, 2020

Love it! Roy is great and quick to reply. User interface is seamless as well. Prices are great and I love that I can compare against all couriers. Integration to Shopify and Etsy is amazing!!

Pampas Gal
Canada
9 months using the app
Freightcom replied May 26, 2021

Thanks for this amazing review! We're pleased you've found this application useful for both your Shopify & Etsy stores. Happy shipping!

May 1, 2020

Very good for getting reduced rates. Suzanne is fantastic with getting back on anything I email her on. When this whole covid 19 thing happened she reached out to check in and offer help and I really appreciated that!

YVR Cookie
Canada
4 months using the app
August 11, 2020

I stumbled upon this app by pure luck, it is the best shipping app for canadians. Their prices are unbeatable, trust me I have tried finding better pricing, no other companies came close. I also spoke to their agent and customer service is fantastic. I RECOMMEND++++

B.BabyCo
Canada
5 days using the app
Freightcom replied October 15, 2021

Thanks for the review. We're glad that you were lucky enough to find our app and that you found it to be so helpful. We appreciate all the kind words and for recommending ClickShip to others. Happy shipping!

Edited November 22, 2018

App works very well and it's great having this option during the Canada Post strike. I had a problem - one of the carriers - DICOM didn't deliver and even tried to charge me for returning the item to me. It took a while but eventually it was resolved and I received a credit for the non-delivery. Thanks, Freightcom.

Cool East Market
Canada
11 months using the app
March 14, 2018

This Freightcom app is very easy to use and the customer service from Jay P. is second to none.

He's prompt and smart and anytime I had any questions he personally reached helped me or he had someone contact me with solutions and answers.

If you are a Canadian small business that relies on shipping nationwide or internationally you need this app!!

Thanks Freightcom and Jay!!

Taylor
ATPRO Powerclean Equipment Inc.

Pwonline
Canada
4 months using the app