Reviews (4,258)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an intuitive drag-and-drop page builder for product, landing, collection, blog, and home pages, offering far more design flexibility than Shopify’s native editor. Many report faster workflows, higher-converting pages, and strong performance on mobile. GEMX A/B testing, AI content/SEO tools, and smooth integrations are appreciated. Support is repeatedly praised as fast, patient, and highly skilled, often providing custom code and store-specific fixes.
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The app is great. But its super expensive. $59USD a month is currently $89 CDN a month. I'm such a small business just starting out. This isn't feasible for me.
Hello MGs English,
Thank you for your feedback. We’re glad to hear that you enjoy GemPages, and we completely understand your concern about the pricing, especially as a small business.
Our pricing reflects the features, ongoing product development, infrastructure, and support we provide to help merchants build, optimise, and grow their stores. At the same time, we understand that the value of a plan can depend greatly on each business’s needs and how the features are being used.
Our Customer Support team has already reached out to you, and we would really appreciate the opportunity to better understand your needs and help you get more value from GemPages. We hope we can help you find the right way to use the app for your business and better understand the value behind the plan.
Kind regards,
Auri
GemPages Customer Support Manager
I got scammed with their 30 day money back guaranteed promise. I had a surprise deduction with my Shopify plan for $29 while I used the tool for only 9 days for experimentation. I cancelled it later on and asked the support if I am going to have funds deducted. the support told me no deduction will take place and it will be covered. Scam be aware before you subscribe.
Good day Alomrani,
First of all, we are truly sorry for the unpleasant experience with the cancellation process.
After reviewing your case, I can see that our team had already informed you that you were eligible for a refund and asked you to complete the refund form. However, we have not yet received your submission. It’s possible that a language barrier may have caused some misunderstanding.
Please rest assured that there is absolutely no scam involved. We strictly follow Shopify’s policy for all payments and refunds. As GemPages is a third-party app, all subscription charges are managed directly by Shopify.
I have also personally reached out to you via email with further instructions to help you complete the refund process and get your money back.
I look forward to hearing from you soon.
Warm regards,
Auri
GemPages Customer Support Manager
Stuck itself in every inch of the code to my website and not easily removed even seems to be adding more of itself after uninstalling, and the landing page doesn't even work correctly. Has slowed down my website significantly!
Update: I'm working on this again 1 year later and still having similar issues. The platform is slow to load and support are not online during European business hours.
App is good but support are rarely online, or at least not online during our normal business hours in the UK. So we send report requests then do not hear back for hours. With other apps at this price and of a similar nature there is always some support around to help.
Hi Jamie,
Please accept my apologies for the recent frustration you've experienced. The GemPages Team always try our best to cover 24/7 across different timezones. Our sincerest apology if at some points you have experienced a longer waiting time due to our high volume of requests.
Please let us know your concerns, if any. We guarantee that we will do everything in our power to ensure that you are completely satisfied.
James | GemPages Customer Success Manager
mi experiencia 7 de 10, ya que me afecto mucho que la landing no me cargaba rapido , tuve un inconveniente ya que me hicieron un cobro no debido , sin embargo el equipo fue muy atento todo el tiempo y en menos de 24 horas me hicieron la devolucion del dinero sin problema .ojala mejoren la carga de las landing ya que fue mi problema principal
Hola NIVADI,
Lamentamos mucho que el rendimiento no haya cumplido con tus expectativas. Entendemos lo importante que es la velocidad de carga, especialmente después de haber adquirido un plan de pago.
Para poder revisar a fondo el problema con la carga de tu landing, te pedimos por favor que contactes a nuestro equipo de Atención al Cliente a través del chat en vivo. Así podremos analizar tu página directamente y brindarte una solución más precisa.
Puedes escribirnos mediante el Live Chat dentro de la aplicación y estaremos encantados de ayudarte.
Saludos cordiales,
Auri
Gerente de Atención al Cliente
GemPages
there are many left over codes after uninstall of the app
Very slow and poor technical support. The app is ok, but pretty buggy if I'm honest. At present, I can't recommend this app.
Great and abundant design features, easy to use and navigate, but otherwise pretty dysfunctional. Glitches often, isn't easily made compatible in all device versions, therefore making you go through loops to make everything perfect on all devices. Some things will stop working after they've been published for some time, such as buttons and links. Worst part of all: Their support team, or lack thereof. Sometimes emergencies occur and you need immediate assistance, but they are hardly available and generally not helpful. Responses take a long time. Typically if you're running a trafficked website and a problem arrises, you need help pretty quickly. Gem Pages doesn't seem to understand this. This has caused us issues many times. For example, one of our product pages has completely stopped working, which is a huge issue as an e-commerce store. Went to contact support (which is only available through a live chat) and got a message saying that they are on vacation for the next 7 days. You simply cannot operate like this when you're supporting the websites of service providers and e-commerces. Nonetheless, our custom-coded website is near complete and we absolutely cannot wait to never have to deal with Gempages again.
Frequent occurrence of unusual bugs leads to anomalies in the product pages of the online store, often causing discrepancies between the designed interface and the actual display.
this app was difficult to work with for editing pages
