Rise Gift Cards & Store Credit

The app is not secure. Fraud was committed for more than a year using rise gift cards in our online store before we caught it. We found dozens of orders that used various names and shipping addresses that were paid solely with rise gift cards that were fraudulently created. Example: one "customer" had generated hundreds of $5 gift cards and put them toward 12 different orders over the course of a year. All gift cards were issued under different names and e-mail addresses, but all gift cards were put toward a single order. This happened over and over with other "customers." There seems to be a system since goods all shipped to different addresses. This has resulted in thousands of dollars in shipping and inventory lost. We contacted Rise, requested a refund for all 2022 and 2023, but we also feel this should be noted that this is even possible. Our team is floored. We had no issues to our knowledge 2019, 2020, or 2021. The problems we have found so far all started 2022.

It's missing many features available on other loyalty programs, and the sales pages have major CSS errors that aren't easy to resolve. When you contact support, they just say what you need cannot be accomplished.
We're looking elsewhere for our loyalty program provider.

Love it, does a great job with Loyalty & Rewards, just what we needed for migrating from a previous system. Rebecca has been very helpful

Recommended! Eddie is really fast to respond to any questions and is very helpful. Using this app makes it much easier to sell gift cards online and process store credits with Shopify POS.

We downloaded this app to help meet the needs of our unique customer base. We have been amazed at the level of support from the developer to ensure the app works with our store and to our needs. We would highly recommend this app. The customer service is amazing , specially Juna, she is so friendly !

Rise.ai is an incredibly user-friendly platform, and their customer service has been exceptional. A special thanks to our account manager, Gabi, who has been a pleasure to work with. She consistently goes the extra mile to ensure we're well taken care of and provides assistance with any challenges we encounter. Highly recommend!

I have loved my experience with Rise.ai for gift cards and loyalty programs! The app is user friendly and easy to navigate on the back end. Anytime I reach out to their team for questions or assistance, they are the most helpful. Our account manager, Arielle, goes above and beyond for us - even sending over custom monthly reports that make a huge impact! I do not think I have had a bad experience with the app or their team.

After trying at least five different loyalty apps, I’m so happy to have discovered Rise. I love that it focuses on loyalty credits instead of points, which can be really confusing for customers. It also offers the best gift card experience I’ve seen on Shopify. The store credit refund option is something I haven’t seen in other loyalty apps which is extremely useful. The level of customization and personalization Rise offers is truly a game changer. Highly recommend.

The app is very expensive for what it is. I've had the app installed for a few months now and have not received any increase in revenue or customer retention. In fact, the majority of customers choose not to sign up for a loyalty card and prefer to proceed straight to checkout. Plus, they advertise their RISE.AI logo in all of the automated emails to customers. It doesn't make sense to have another companies logo on your website for free if you are paying for their service.

Our store has been using this app for a month now. I think most of the shop owners are concerning about whether this app works. Alright, IT DOES WORK, and we have increased our sales by 16% in just one month. So far the feedback is very good on "account creation reward" and "cashback reward". We are waiting to see more positive feedback on "referral reward". In conclusion, this app is worth the money that we paid for it. The support is efficient too.

[21st Aug 2025]
We’ve been using this app for 5 years and the support team has been nothing short of amazing especially Itay and Netta. . Always responsive, knowledgeable, and willing to go the extra mile. Their consistent service has made managing our store so much easier. Truly grateful for their support over the years!