Rise Gift Cards & Store Credit

I've been using this app for several months now, slowing implementing the functions. The written support documentation and videos are detailed and helpful, and if there is any uncertainty or ambiguity the support team in available to talk through your particular concern. We're currently using the app for its loyalty program with rewards as well as store credits. Gift card functionality is superb with an impressive presentation to the gift recipient. Five Stars!

Update on 6/26/2020: Rise.ai's customer service does not cease to shine! Very responsive and attentive to their customer needs. This 1-person small business owner, appreciates that 1000%!

~ owner, LaliSimone (www.lalisimone.com)

My experience with Rise.ai has been very positive. The workflows are awesome as well as the email templates. They are a quick and easy way to activate and manage a successful loyalty strategy for my shop. Plus the customer service is excellent.

Someone hacked our rewards program and I panicked and went on the messenger and figured I would never hear from anyone.

within a few minutes, Eddie hopped on, and was super informative and so attentive. Not only did Eddie help us yesterday, but I wrote him again today, and he knew the case from yesterday and continued to help. I thought that was really great, because he already understood what was happening. WE are really impressed with this app, and their customer service.

This app has been really great for us. We use it to run our rewards program. Our previous rewards program was based on points and we had multiple customer contacts each week because it was overly confusing. The Rise program is really simple and straight forward and we've had great feedback from our customers.

It was really easy to setup and we were able to simply import our existing customers into the Rise system. It looks great on our website and performs exactly as it should.

Well it will be quite less to say that my dreams came true as this app is offering even more. All that i pen down to offer in Store Credits and Gift Cards, they have it all and its a great experience. I did needed a hand from the support to set it all up, and ended up getting great support. All five stars to fuel you guys up with motivation and yes, i highly recommend this app to all others who wants to bring such offers on store. I just installed on site, so hoping to achieve great results in sales boosts.

Absolutely love this app, by far it's the best on Shopify when it comes to gift cards. The user experience is great and it is very easy to set-up. When Covid hit, they were the first to help small businesses allowing to sell gift gards on FB and Instagram at no extra charge.
The customer service is amazing, they reply within minutes every time I had a question and Nadav is fantastic.
I highly recommend this app and I have been with Shopify for 4 years and had lots of trial and error with apps, this is a keeper.

Absolutely brilliant app for both gift card retail sales and loyalty rewards program. Capacity to easily customise and set easy workflows for automated rewards. The support I have received via online chat and email has been AMAZING!!!! I am so confident with this app knowing help is an email away if I need it. Great widget for the front end site, allowing customers to see their balance and obtain their discount codes very easily. Highly recommend if you want a flexible loyalty program that is easily rule based.

We use this to provide gift cards for our customers, it gets the job done. It's unfortuante we are not able to see more recipient information or delivery information. It would be nice if there was an option to schedule a delivery of a gift card to send manually in case a customer sends it to the wrong email and wants to send it to the correct one at a certain time. John was my support contact and he was very helpful and responded quickly. Thank you John, you helped all that you could and was very kind to talk to!

Their Customer Service is very fast and helpful! The option to send the gift card as a gift is super helpful and has made our customer service questions around gift cards decrease significantly. What could be better - having the ability to see the message on the checkout page and order confirmation email so people can be sure their message went through. Sometimes people have trouble sending/receiving gift cards, so having the option to send confirmation emails to the person who sent the gift card would be helpful.

I have only just installed the app and am in the process of configuring it. I like what I've seen so far, but I'm only just now getting into it. I asked Support to remove the "Add To Cart" button from the Gift Card product and Eddie did that within a couple of minutes of my request. That was very fast support! I look forward to enabling other elements of the app as I learn more about them. I plan on updating my rating after getting a chance to use it for a bit. Our store is not live yet though so that may take a few weeks.