Reviews (760)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an essential tool for consolidating gift cards, store credit, and loyalty, often driving 5–25% extra revenue. They like using store credit instead of points, clear gift card management, and easy setup with custom designs and bulk creation. Cashback, tiered rewards, and store-credit refunds are widely used. Integrations, white-labeled emails, and especially fast, hands-on support are frequently praised.

December 29, 2018

Just started using this app and our customers love the new ability to send a gift card with a message, rather than just buy one directly. We will be promoting this feature prior to events such as Mothers Day or Valentines Day. Looking forward to using some of the other features such as sending gift cards in bulk to some of our best customers, or staff, or allowing customers to directly gift products. The Gift Wizard team were very helpful in getting this set up, with a screen share session. Thanks Gift Wizard

Shine On Limited
New Zealand
4 days using the app
January 25, 2019

Great app, great service. Does everything you're looking for and then some. Everything works right, no issues at all, and the support team is very responseive and proactive. I'm very happy we chose this app and we look forward to using more and more of the features they offer, both to drive extra revenue and to improve the experience of our unique use case.

Highly recommended

Alef Book
United States
10 days using the app
January 4, 2019

Really happy with how easy this has been to install and for customers to use. Definitely helped increase sales since people wanted the option of gifting my digital product without having to buy and forward it.

Baby Rabies
United States
22 days using the app
January 15, 2019

this app is wonderful. I was having a bunch of issues and even accidentally signed up for the wrong plan. Customer service was fabulous to work with and very quick and understanding to what I needed. They walked me through things over the phone and resolved all my issues. this app definitely earned their good rating for excellent customer service.

london bridges clothing
United States
About 1 month using the app
November 26, 2016

Can't say enough great things about Ari at Gift Wizard along with all the other folks behind the scenes!

In a period of 24 hours they worked on fine tuning our site to work exactly the way we wanted it to. Their response time is within minutes of reaching out to them. We had some "special" circumstances with integrating our gift wrapping products with their Gift Wizard app and they came to the rescue, writing additional code to accommodate a user friendly interface for our customers.

This is a great product out of the box but the real testament is the personal attention we received from their support staff.

Big Thanks from all of here at Puppy Culture!

Puppy Culture
United States
About 20 hours using the app
August 9, 2018

Great, easy to use and very responsive team!

Sealyourgarage
Australia
36 minutes using the app
March 28, 2017

We have had the greatest support from the Gift Wizard crew, particularly Ari, who has been there every step of the way answering any questions and queries. We look forward to promoting this facility to our customers.

Sunhats
South Africa
3 months using the app
July 15, 2018

Great app and service when needed. Easy to use and to get started with.

Flightcoffee
New Zealand
3 days using the app
July 1, 2020

If I could rate 0, I would. In my personal experience, Rise.ai is shady and a company out to gouge the little guy. When a customer, like myself, sees "$0.20 an order" on their pricing page, I find it “convenient" how they don’t provide any other explanation about what that actually means, LOL! Until you get the $1,000 bill. As an extremely savvy Shopify website owner and Shopify app customer, when I read "$0.20 an order" that obviously means to me $0.20 an order made by an actual Rise.ai gift card, or, obviously when a Rise.ai gift card is purchased. Because let’s be honest, it would be INSANE for that to actually mean $0.20 of every order made in my shop haha. But it does. It means, regardless of their involvement, they will take $0.20 an order.

On what planet, in what galaxy, does Rise think they are entitled to $0.20 a damn order? Your app provides the LEAST amount of value of the 15+ apps I am currently using and your app is 5x -100x more expensive than my other apps even with a plan reduction.

AVOID Rise.Ai. Run.

Viori
United States
About 2 months using the app
Rise.ai replied July 4, 2020

Hi Bryce,

It is Roy from the Rise.ai team.

We’re sorry your experience didn’t match your expectations. However, similarly to many other Rewards platforms, our pricing structure is based on total store orders. You can find all the details here - https://rise.ai/pricing.

I took a look at our support logs and I can see that our support team explained to you our pricing structure within a few minutes of your ticket being submitted.

As our policy is 100% customer satisfaction you can reach us at info@rise.ai or at +1 646 8786419 so we could talk.

Best,
Roy

June 21, 2017

The GiftWizard team has been incredibly supportive & helpful all along the way, informing us of updates & new features when needed as well as replying promptly to any requests we may have had in the meantime. Ari has been infinitely responsive & attentive from the very beginning. The gifting system makes things easy for customers to place orders for friends & family, we definitely recommend it if you're looking for a great gifting feature or a pay-it-forward type of option. :)

Gc2b
United States
7 months using the app