Reviews (760)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as an essential tool for consolidating gift cards, store credit, and loyalty, often driving 5–25% extra revenue. They like using store credit instead of points, clear gift card management, and easy setup with custom designs and bulk creation. Cashback, tiered rewards, and store-credit refunds are widely used. Integrations, white-labeled emails, and especially fast, hands-on support are frequently praised.
Refine
-
By rating
Hila helped me build the rise site. Amazing!!! Thanks for the help, the best! MY site has already started offering rewards and I think my users will be super happy
We are happy to know that you received excellent service from Hila. Yay :)
Reach out to us if there is anything else we can help with that would help you provide the best offering to your customers!
John has been extremely patient and helpful with the resolution of a bug caused by the add-on of cross-selling app. He helped me fix it all the way. Really appreciated the help.
We are so pleased that we were able to help you with your concern. Thank you so much for this great feedback! If there's anything else we can do along the way, just let us know anytime. :)
Very bad experince with that app if you are going to install it beware from it the reason is that they just only want your subscription there app is not problem solving we have purchased their premium plan to issue our customer store credit we created the flow that is ok but it is not runing not added any store credit to the customer when we connect with support they just only answer that we are trying our best and you will surprise that their response time is 3 to 4 hours not serious with their customer they just only want subscription from their customer after wasting our 4 days on this app we found the credityard app very good app, good customer support and solved our problem.bloddy hell app rise.ai
Hello, I'm Yishai, Head of Customer Operations at Rise.ai.
Thank you for taking the time to share your experience.
Your situation involved a particularly complex workflow that required specialized attention from our development team.
During your trial period, our team provided extensive support through multiple emails, scheduled calls, and even ad-hoc assistance via WhatsApp—all aimed at resolving your unique implementation challenges.
At Rise.ai, we pride ourselves on our responsive 24/7 support with average response under 5 minutes. While most technical issues are resolved quickly, some complex cases do require more in-depth investigation and development resources, which we transparently communicated would take additional time.
We value every customer's feedback as it helps us improve. Should you reconsider using Rise.ai in the future, we would welcome the opportunity to demonstrate our commitment to your success and the full capabilities of our digital wallet solution.
Wishing you success with your business, Yishai and the Rise.ai Team
Ho trovato molto competenti gli assistenti di shopify nell'aiutare i suoi utenti a fare meglio ... Soprattutto Eddy mi é stato tanto di aiuto in innumerevoli situazioni che mi impedivano di avanzare correttamente. Grazie alla sua guida e istruzioni sono riuscito fin'ora a portare avanti in miei interessi. Grazie mille a Eddy e a tutto il team
Thank you! We’re happy Eddie and the team could help get everything set up smoothly.
Thanks a lot to Eddie
Thank you so much to Juna for her professionalism. Very helpful !
The Frankie Shop team !
I've been using Rise with clients and now for my own business for years. We operate a Brick & Mortar retail store and issue out store credit at a high volume both online and in-store. We use pretty much every major feature this tool offers.
Today I had a technical issue with our site and Eddie solved all of the issues in a quick and professional manner. He's GREAT!
Rise allows us to automate a significant amount of tasks that I'm not sure Rise couldn't have predicted when they designed the tool.
For example, our store hosts hundreds of event attendees per week and we now are using Rise to automate the overwhelming majority of our prizing / store credit offerings. It's amazing.
The app isn't working at all, the emails don;t send for over a coupleof months, no suport no help, we pay and it's not working!
First and Foremost - GREAT Customer Support - Real Person with REAL knowledge offering REAL help - NOT just another AI bot.
Trust Me - In this Business - It Matters Most
And if that is not enough - THIS AP is SOLID - Well Designed and Easy to understand and use - Thank you to the many people at Rise.AI that must have spent hundreds of thousands of hours creating, debugging and maintaining
Eddie was quick to help me set up a test for the app. Thanks again for your help and support. I am still testing it.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated! :)
