Rise Gift Cards & Store Credit

Ari's service is the best I have seen with any app, and his problem-solving skills are incredible. feels like i have another staff member on my team with him by email.

the product is great too as it helps capture those last-minute shoppers for the holidays, and i think it will have many uses throughout the entire year as well.

5/5, my experience so far has been awesome

I have literally just downloaded it and am still setting it up for the free 7 day trial but I wanted to check that it would issue gift cards in £ instead of $ (as I couldn't see an option to change the currency), so I sent a message to Ari and he responded within seconds! He confirmed that yes, it would automatically send in the currency set up in my Shopify site. So it's good to know help is so readily available for people like me who don't really know what they're doing!

We installed this app to be able to offer ALL our customers the option To purchase gift cards and not just the people who use Apple wallet. It’s a great app, very easy to use IMO, and integrated well with our store. The support from Rise is even better. They are quick to respond and are knowledgeable. They even helped me in a holiday weekend! I definitely recommend them to anyone looking to add this functionality to their store. This app can do so much more than just gift cards which we will be looking into soon!

I'm looking forward to the holiday season with Rise. I spent a great deal of time customizing customer emails, the popup cards, etc. And found the process time-consuming, but easy—in other words, exactly as expected. Throughout the process, as minor issues arose, customer service has been very quick to respond and assist me with my queries. Highly recommended. Update 11.19.20: Even the smallest, least consequential tweaks to random design-related nonsense is met with prompt, and with one Rise associate in particular, cheerful help. Thank you Dana, you're an absolute gem:) And you deserve a raise.

Great support, extended my trial without question and the app looks very good so far, a much-needed bulk gift card functionality. recommend.

If you are a retail store or extremely high volume store that needs to constantly issue credits/gift cards to customers then this might be for you. We found it looking for "loyalty" programs and found that at $600 for the year it was extremely bare bones and did not fit our business at all. All sorts of features available if you pay more but for a basic rewards, loyalty building app I would steer clear of this one.

Subscribe feature is available now! There is no unsubscribe option allowing customers to opt out of email notifications from the app. I've been on chat time and time again to figure out options and the assistance is awful and leads to no options. Avoid this app if you don't want to deal with angry customers that can't unsubscribe. Hopefully I can find a better option. The headache with a large customer count is not worth the store credit function.

Since speaking with the Rise AI team I have reviewed and updated my original review of 1 star to 5 stars. The customer services and care of both Hila and Itay was 100% spot on and they deserve the 5 stars for that alone. I was originally disgruntled with the service and costs, but Rise AI swiftly resolved this for us and have gone above and beyond. It is refreshing to see this and it certainly has changed my opinion of them. I highly recommend the company based on their customer care.

We used this app for more than 3 months, started with the Starter plan, actually it works properly and functionality, but the big problem is not worth the money to invest. 1) The app name "Gift Card & Loyalty program", We suggest it should be changed to "Gift Card & Store Credit", their loyalty program is to overcharge, they charged $16 monthly for ONLY one workflow, compare to other developers, they will give us 10 FREE workflow loyalty program. 2) We are paid users but it took more than 24 hours to get approval for the workflow we created, we waited for your approval but you still charge our credit card on time, it's fair enough, isn't it? 3) If you are Shopify Owners, and you are looking at the Loyalty Program or Reward Program please go far away from Rise.ai, they are not a great choice, they are only good developers in selling Digital Gift Card and issued Store Credit.

This app does not work, is not supported, and should not be used. Developers claim a version 2 is on the way, but in the meantime they have dropped all support of the current version and should remove the app from the store.

Edit: I've revised this review from 1 star to 3. The development team contacted me after the original review and were quick explain that a breakdown in communication had occurred and the app was indeed supported and functional. They promptly installed the app and worked with me in testing it.

Sadly, the app has a number of fairly serious bugs, all of which could have been overcome, I think. But the app requires us to manually input shipping addresses one line at a time (you can't even copy/paste the entire address). We do enough volume that the idea of manually inputting shipping addresses for fulfillment is unthinkable. The app seems designed for use by stores who do very small volume. We do anywhere from 100s to 1000s of orders a week and Gift Wizard in its current state has no means to support that kind of business.

I'll certainly be interested in taking another look if the shipping address issue and other bugs are addressed.