Reviews (270)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a high‑impact solution for gifting and corporate orders, often calling it a game changer. It drives extra sales with multi‑address shipping, gift wrap, delivery dates, upsells, and build‑a‑box flows, consolidating several tools into one. Multi‑address checkout, clear packing slips, and customizable options are especially valued. Support is described as extremely fast, hands‑on, and willing to customize themes, packing slips, and workflows.

December 22, 2020

I used this app to add gift notes to our cart page. The team was very helpful, and quick to go out of their way to provide excellent customer service. Well made app, and fantastic people behind it! Thank you!

Antique Candle Co.
United States
About 24 hours using the app
April 23, 2020

Loving the app so far and, almost more importantly, the customer service has been outstanding! That makes or breaks the app experience for me. App is performing well and I know I have timely help if/when I need it!

Luzern
United States
10 days using the app
November 9, 2022

GiftShip and the entire Gist team have always been incredibly fast, responsive and thorough. Teh Milti-address shipping capability is wonderful and the support (on the rare occasion I've had to use it) was terrific.

Linnea Design
United States
Over 2 years using the app
March 24, 2021

Great, app super easy to install and very clear instructions on their support pages for further customisation. If you sell any kinds of gifts this app is a must! Also great customer support via their email if needed.

Artisan Deli Market
United Kingdom
About 1 month using the app
February 2, 2023

Highly recommend - exactly what we need for gift messages and additionaly product options. The help desk was really fast and really capable. Great experience over all. Have used this product for a couple of years.

The Steeping Room
United States
Over 3 years using the app
December 9, 2021

It stopped working out of a sudden while the app was charging our bills. so disappointing. The app is so nice and organized but paying for something that stopped working while billing the invoices is just so unacceptable.

Amal Al Majed Jewellery
Bahrain
6 months using the app
Gist replied December 9, 2021

Hello 👋, thank you for reaching out! And so glad to hear that you are enjoying the app! 💯

We are available to help troubleshoot anything that may have occurred here, and I've reached out via email separately with the hopes of getting you back up and running. 🚀

We haven't had any uptime issues, so if it is something shop specific, our team is always ready to help troubleshoot. And more than happy to hop on a call or Zoom!

Thanks so much!

Tim

April 25, 2020

This app is amazing! Not only have these guys helped me set it up to match more store, they also helped set up the functionality so we could get it working just the way we wanted it. Great team, great app. 100% recommend!

Jackson Orchards
New Zealand
4 days using the app
March 6, 2023

This is the perfect app if you ship gifts - I love that our customers can leave a gift note & choose their delivery date. They're also super responsive and helped me customize it so that it matches the style of my website!

Idlewild Floral Co.
United States
Over 2 years using the app
September 10, 2021

This is a really good app, very complete because it allows you to do multishipping, add notecards and allow a customer chosen shipping date. Gist is very responsive, and the experience working with them has been really good.

Bridgewater Chocolate
United States
About 2 months using the app
Edited August 24, 2020

The team at Gift Ship never fails! The APP is amazing and whenever I need assistance doing something they respond quickly and are always helpful. I would rate them more than 5 stars if I could, they are awsome to work with!!!

Small Batch Brownies
United States
10 months using the app