GOAFFPRO ‑ Affiliate Marketing

Absent customer service does not respond to emails or respond completely alongside. Really a shame I installed it then remove it 2 times because no response to my emails of requests for help when I chose the paid plan. It is the first opinion that I leave

We've been using the Free version for about 3 months now. Very happy with results. Somethings a little awkward, but may be because of our lack of experience with these. It is our first time in using. Things we like. Lots of affilliates signed up. :-) A few have been selling consistently so a nice little revenue boost. It has also allowed a final after sale offer to customers to refer some and earn money doing it. We've had a few people refer people..so that is a little extra. If you are going to try the free version. And if you have a lot of products and intend to have different Affiliate rates for different collections, then the free version is a little clunky to implement and doesn't show great for affiliates. You can do have the capability to segragate this with the upgraded version, so this is not a complaint..just a note for anyone thinking about trying on a free version that has a lot of products and collections and want to do different commision rates. I also noticed that when doing payments outside of the GOAFF tool, you can't mark and show each order paid. You basically are only shown the aggregate total owed to them and the total amount paid. without seeing which order is marked paid. This could be something I just don't see or it coudl be available on the upgraded version. I plan to write to support to get a view. Well that is it. Overall, I'm pretty pleased with it. If I see a larger increase in sales that makes upgrading worth it, I will consider doing to see how that works.

This app is an excellent starting point for anyone new to affiliate marketing—super beginner-friendly! The customer support really stands out; they’re always quick to respond with helpful, human replies (way better than those robotic responses you get elsewhere). Looking forward to seeing more handy features added in the future!

ATTENTION FRAUDEURS !
J'avais installée l'application et ne l'ai pas vraiment utilisée jusqu'au jour où j'ai reçu un mail de leur part me disant qu'un affilié avait amené un client.
Faux ! Il s'agit d'une fraude, un client étranger (mon commerce est hyper local), m'ayant volé l'argent d'une commission sur un client qui était déjà dans ma boutique.
Seul le support Goaffpro peut aider et empêcher ce paiement de commission mais je ne suis pas certaine de leur retour à l'heure actuelle.
Prévention et pour ma part je ne ferai plus de programme d'ambassadeurs. Trop risqué pour des petits commerces comme le mien.
Très déçue et énervée.

The app itself is very useful and convenient. However, I recently encountered an issue with my email. The email account I have linked with GoAffPro to send affiliate emails started bouncing messages back since last week. Strangely, when I use the same email to contact other customers—including my own Gmail—it works perfectly, with no issues sending or receiving.

I reached out to GoAffPro support through their chat window and followed their instructions to email their management address, but I never received a reply. When I asked again why I hadn’t heard back from their technical team, they said the technicians would contact me directly. Yet they kept insisting they never received any of my emails. I even tried sending from three different email accounts, but their only response was arrogantly saying it must be my problem. Meanwhile, I communicate daily with my customers without any issues at all.

Both their support and technical staff came across as arrogant and impolite, often rushing to end the conversation. This makes me wonder if Chinese sellers are not being treated with the same respect as others.

Although I don’t have many alternatives and will continue to use the app because of its functionality, I am genuinely disappointed and frustrated by the lack of courtesy and the dismissive attitude in their responses.

One of the best affiliate apps, the support team is super responsive and finds a solution to your problem very quickly. We've been using Goaffpro for almost 3 years now, and I'm still amazed that they don't charge for the features in the free version. Honestly, there's nothing better out there. You have all the features you need to boost your e-commerce shop with affiliate marketing. I recommend it 100%.

GoAffPro has been an absolute game-changer for my Shopify store! The customer support is lightning-fast and incredibly helpful - they respond within hours and go above and beyond to solve any issues. The app offers professional-grade tools including comprehensive analytics, customizable commission structures, multi-level marketing capabilities, and seamless Shopify integration that rival expensive enterprise solutions.

I've been using Goaffpro for over a year now and I'm delighted with the application: it's easy to use and intuitive! We have many options for creating a dynamic program. The team is super responsive in case of need and support!

The marketplace for Spanish influencers is not curated. Usually invites are ignored by the influencers, or they send you to an agency which is wiling to make promotion in exchange for an additional fee.
The app configuration is cumbersome, with options scattered in different pages. Look & feel is not consistent with Shopify Experience. Overall I feel like I've wasted the money I paid for the subscription.

Full recomendada, la utilizamos para tener un control de nuestros influencers y poder tener la mejor trazabilidad de nuestras campañas con ellos