Reviews (5,551)

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is highly useful for launching and growing stores. It’s described as easy to install, with quick, reliable syncing to Google Merchant Center, Ads, Analytics, and YouTube—even for large catalogs. Many highlight time saved on feed management and ad setup, better visibility and organic traffic, and clearer performance tracking. Some report strong results when pairing it with Google AI and Shopify Sidekick.

Edited October 2, 2018

Awful! Compared to the old version, we've gone from 60-90 clicks a day to 5-7 clicks a day = no sales. Fix it Shopify!

Just to update, we went from plenty of orders a day to with the old Google Shopping app to an order every 3-4 days with this new 'improved' one. Switched to the 'Google Shopping Feed' app by another developer at lunchtime and had 3 orders and 50 visits in the same afternoon. Says it all...

Techedge
United Kingdom
13 days using the app
October 3, 2018

After using the old shopping feed for some time we moved to the "new" version. We immediately saw a huge dive in sales. I gave the app about 3 months and was only able to recover a portion of where we were at before switching. The main problem is the lack of control with the new "Smart" shopping campaign this app forces you into; no negative keywords, no control on where the ads are placed, ect.

Looking for a different app or will just have to manually feed then info in until shopify fixes the problems. Big waste of money here.

Dice Dungeons
United States
5 months using the app
October 3, 2018

Hände weg von diesem Müll. Verursacht nicht nachvollziehbare Fehler und ist so gut wie garnicht administrierbar. Shopify hat sich hier ein riesiges, faules Ei ins Nest gelegt.

La Caleta – Vineria
Germany
8 days using the app
October 3, 2018

No ability to edit feed parameters, 'Smart' shopping campaign completely opaque, can't filter products from the Google Shopping app - and as a result of being unable to edit the feed, also can't make use of Merchant Center. So... basically no functionality whatsoever. Absolute garbage.

CharmingSushi
United Kingdom
15 days using the app
Edited October 19, 2018

This app is 100% unreliable, very different from the previous one, the shipping rate it synchs "automatically" with google merchant are totally random. DO NOT INSTALL IT IF YOU WANT TO WORK ON ADWORDS! It is not possible to go back to the previous one.
The shipping it automatically set are wrong, there is no way to edit it manually the result is my customers see a 7,89€ shipping rate on Google shopping instead of the 4,89€. I am furious with Shopify for forcing me to update this app and I believe that after the very poor support I had in this 2 weeks they deserve to be considered a not reliable partner for a serious online business. After two year of stupid limitation I am finally changing platform!

Farmaciaalibertishop.it
Italy
15 days using the app
October 5, 2018

I deleted the old version and installed this because it said the old version was an unsupported version. I used to be able to select just one collection to advertise, but those controls are now gone and all products are being shown. Cannot change any settings in AdWords except the name of the new campaign that this app sets up. Once setup, cannot change locations, bids, schedule, etc. This seems like it was made for users with no previous Shopping campaign experience. Total disappointment.

Solo Classe
United States
1 day using the app
October 5, 2018

This does not function as a reliable ad service. I am paying more money, for less viability, and am unable to modify any of the options to optimize the products being sold. This needs to be corrected by Shopify as soon as possible. I am not able to access any of my old ads due to the update and have no means of correcting this with Google. How much did Google pay you to do this Shopify? I may have to move my store if this isn't corrected within the next few days. Not happy at all.

PouchWear
United States
8 months using the app
Edited January 19, 2019

It just gets worse, I have my Merchant Centre Dashboard showing 25 products (100 variants) as disapproved and yet the app is showing only 3 products disapproved and has been for days. No if I work off the app I have no idea that I'm not showing 22 products in my current campaign. Seriously guys, Google Shopping is hard enough to work with in the first place!

Dear Shopify, Please find the people that wrote this app and SACK THEM NOW!
After years of using the old app I had set up a small subset of products to send to the merchant centre (using collection "Google Shopping") So what does this thing do? It dumps all my products across and I have to go through and remove them.
Using the app to modify and remove products is a nightmare, full of bugs and QA misses, testing must have been non-existent. When you hit the next page arrow it just brings the first page back.
It really scares me that Shopify would let this through, hopefully it is not reflected across other aspects of the platform,

LILY & MINX
Australia
3 months using the app
Edited October 11, 2018

Love the idea of adding another sales channel to my shopify webstore. However, as many here have stated, I could not get the app to sync properly to my website. It gives me an error message and the Google folks weren't a lot of help either. Told me it's a shopify issue. Can't get through to shopify on the phone. I have worked on this for several hours and I'm done! Deleting the app. Should have review the 1.4 stars first..... My bad!

Lone Star Collectibles
United States
3 days using the app
October 8, 2018

Installed this app, setup everything, but does not sync any products. I have 0 products synced from Shopify to Merchant Center

ExoticPonyMods
Australia
About 7 hours using the app