Reviews (5,550)

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is highly useful for launching and growing stores. It’s described as easy to install, with quick, reliable syncing to Google Merchant Center, Ads, Analytics, and YouTube—even for large catalogs. Many highlight time saved on feed management and ad setup, better visibility and organic traffic, and clearer performance tracking. Some report strong results when pairing it with Google AI and Shopify Sidekick.

September 4, 2018

Google product category doesnt get inserted into generated feeds. Not via Google Shopping app, not via custom generated XML and not via Kit Product feed for Facebook.

Tried:
{{ GoogleProductCategory | replace: '&', '&' }}

{{ product.metafields.google.google_product_type | escape }}

Evilhairstore
Slovenia
About 1 month using the app
September 5, 2018

Well, there is definitely plenty of room for app improvement. For instance, better tooltips or links to explain the configuration of google shopping fields.

Lucius Atelier
Singapore
24 minutes using the app
September 11, 2018

This app is SO Bad. I regret greatly that i removed the old version of Google Shopping. Shopify is no help either.

You can't search for products in Google Shopping app and you can't search for categories. :/

Gellak.dk
Denmark
3 days using the app
Edited September 23, 2018

Was sent an email that the old shopping app is to be stopped 31st October so pretty much forced to go onto this. Spent ages trying to set this up only to discover no multi client account support, absolutely ridiculous...shopify you expect me to create a new email/account for each of my stores?! You must understand there are people out there managing hundreds of client accounts for shopify.

Also want to add how stupid it is of shopify to force people to switch to such an inferior app that clearly hasn't been tested or shopify staff haven't been trained properly to support it just before Christmas. It doesn't take many brain cells to realise that for retail stores Christmas is probably at least 80% of annual sales (myself included) then to start from scratch with a new feed (if it even works by then) will take a while to kick-in properly on google shopping. Surely someone might have thought after Christmas would have been a much better idea????!!!! NOPE...

Blim & Blum UK
United Kingdom
5 days using the app
September 19, 2018

Was advised in the email from Shopify to upgrade to this channel as the Google Shopping channel will be closed on October 21.

First you have to delete your old Google Shopping App - no chance of getting that back.

Tried to install the new Google Shopping Channel, doesn't work, has given me a message "Updating your Merchant Center account..." for the past 24 hours. Shopify support unhelpful - told me to delete and re-install. Did not work.

Now I have no Google Shopping feed for my google shopping ads, leading to a drop in sales.

What a disaster! Thanks Shopify!

MEGAMAC
United Kingdom
1 day using the app
September 25, 2018

does not even connect to google account. Not able to find the old google app that worked so well!!!

Canadian Marine & Outdoor Equipment
Canada
7 days using the app
September 26, 2018

POS. Does not work. Won't authenticate even with my master account. To top it off support have said that the old app is removed and well, just this is it.

Talk about leaving your customer's out to dry. What a shamefully poor customer experience from Shopify. From the result of a clearly flawed development and release system, to a complete lack of thinking about the customer experience and the issues from their (our) perspective.

Shame.

Number 9 Fashion
Australia
7 days using the app
September 26, 2018

Terrible app. Functionality greatly reduced. Our sales dropped massively after downloading this app. Considering deleting the app and getting a third party app or even leaving shopify all together

London International Perfumes & Cosmetics
United Kingdom
7 days using the app
September 27, 2018

What the HECK. This new App creates a Google Shopping 'Smart' Campaign but there's nothing smart about not being able to adjust bids or ANY other settings: bids, keywords, location?
Wish I hadn't uninstalled the previous app which worked just fine and gave me good control over the Campaign. Shopify you have to get this sorted

ModernPrints.co.uk
United Kingdom
8 days using the app
Edited August 19, 2021

Horrible Customer Service - shopify not google - The app makes lots of errors on the feed (not showing the url). Support are bad, the app is bad.

Capital Golf
United Kingdom
About 3 years using the app