Grapevine Post Purchase Survey
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (233)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants use this app for post‑purchase and checkout surveys, NPS tracking, and customer journey analysis to see which channels drive sales, AOV, and CAC. They report high completion rates, easy setup, and smooth integrations with Shopify Checkout, Flow, Klaviyo, Google Sheets, and AI tools. Flexible targeting and solid analytics are praised, along with fair flat‑fee pricing and fast, proactive support.
Refine
-
By rating
Great little app and it's priced fairly ($3 a month should be the standard for all apps that do just one thing)
4 stars rather than 5 because of one feature it desperately needs:
At the moment you can only make one survey. If you want to change your survey question you have to ask the team to wipe your data and start again (making sure to download the data first)
It would be great if you could change the survey question and this would then create a new tab in the analytics, rather than having to delete everything
I'd also really like to see a bit more segmentation so that the survey gets shown to people based on what they buy.
At the moment, my survey is asking a question about the main product, but it's not particularly relevant to customers that are buying something different.
Thanks for taking the time to leave a review and provide your thoughts on improvements.
We may introduce some of your suggestions in the future, however, the level of development and support required to deliver and maintain those features would, unfortunately, lead to a more expensive app.
We use this app to capture where our customers are hearing about our products. Grapevine is an added bonus to our marketing and advertising.
Thanks for your great review. We're pleased to hear that Grapevine is providing insight into your marketing activities.
This is an awesome app and very easy to setup! It's helped us better understand our customers and their purchase journey. Highly recommend as a simple add on Some feedback for the developers for additional features:
- Allow survey to be erased to reset responses/data for another survey
- Improve analytics and reporting, give more options for the business owner to pivot and filter data to measure what's valuable to them
Thanks for the great review James, we're constantly updating the app, so thank you for the feedback! We'll see what we can do!
The app is super simple, easy to use and elegant. The premium version fees is also very rational unlike many other apps on the store. Would recommend.
Thanks for the great review Shrey! Glad we were able to help tweak the styling to match your theme and thanks for your suggestions for improvements.
This app is easy to use and the insights are so valuable for a small business. The developer was very helpful when we wanted customise the look of app to be in line with our current website style - thank-you!
Thanks for the great review Bianca! Glad we were able to help!
Very good app which integrated nicely to the Thank you page of my store. I used it to ask my customers how they had found the store, providing valuable data as to where to focus my efforts. Support was also quick to respond when I had a question. Definitely recommend!
Thanks for your great review Henri! Glad to hear Grapevine is providing valuable insight as to where to allocate your marketing efforts!
We use this app to track attribution for channels outside of paid social (radio, TV, etc) where direct attribution is difficult. Very easy to use and great support when needed.
Thanks for the great review Bob. Glad we were able to optimize the app for you to generate your Monday morning reports.
Great! So easy to set up and is giving me really valuable information from my customers. Also support is fast and really helpful
Thanks for the great review Tanya! Glad that you're collecting valuable customer feedback using our post-purchase surveys.
Great app, we have a lot of orders from Google searching and direct which are hard to track. Our customers have given us great feedback to help us better understand how they found out about our brand. The app is easy to set up and I did have an issue styling it but support where super helpful and got it looking perfect for us. A simply concept that does the job perfectly.
Thanks for the great review Kim! I'm glad you're making good use of our Post Purchase Survey to find out where your customers are arriving from. Hopefully it helps you to identify where to allocate your marketing spend.
I love the insights this app has given me to my audience so far! It's super nice and handy, was easy to install, and has a good dashboard for viewing responses, as well as an easy to edit survey.
Thanks for the great review! Glad you're enjoying the insights that our post-purchase survey is gathering, hopefully it's helping you to allocate your marketing spend wisely!
