Grapevine Post Purchase Survey
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Reviews (233)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a high‑value, easy‑to‑use way to run post‑purchase and checkout surveys like “How did you hear about us?” They report strong completion rates and use the data to refine marketing channels, budgets, and NPS. Many appreciate the Shopify‑native setup, flexible targeting and branding, solid analytics and exports, Klaviyo and Flow integrations, and responsive support—especially given the low monthly cost.
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The Grapevine app gives merchants the ability to create surveys which provide imperative information to assist shop owners with answers to questions they've always wondered about..... I created a survey asking customers how they found my site and over 60% of my shoppers fill out this post purchase form with one easy click . The survey displays beautifully on the checkout page, the data is reported in the app. Stop wondering! Find out for sure with this banging app!
This team never fails supper responsive and helpful! Its Intuitive, easy, simply priceless! Thx!!!!
Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!
Grapevine's post-purchase surveys are indispensable to our marketing analytics. We rely on it for every strategic decision we make. There’s simply no better tool for capturing customer feedback and understanding their journey. As a marketer of a fairly niche product, this invaluable data is the cornerstone of every successful campaign. I wish I could deploy Grapevine across every single marketplace we sell on—it’s that exceptional.
Hi Alex, thanks for the review. Glad we could get you set up with your new Survey!
Great app - ask all our first time customers where they found us using it and then back that into our CAC (reported sales by channel by spend) that we drive marketing budget decisions on. I've been around for a long time and spend a lot of money on different martech solutions (Mixed media modeling, multi-touch, incrementality, etc.). For the $ (and resources of startup) nothing comes close and have found more complicated things generally don't do better (makes sense when getting into large scale advertising with TV especially) but not at the scale of most shopify stores. You can't spend $25/ month in a better way if you have any kind of paid media budget in more than one channel.
Hi Dustin, thank you for this super review. Great to hear that the app is providing such valuable insight into where your first time customers are coming from. We have more exciting features planned for Grapevine that we hope will continue to add to the value of the app.
Really Good app, we are using the post purchase surveys as well as embeded surveys in E-Mails. Set up is really easy and the support is great!
Thank you for the super review. It was a pleasure helping you with the Klaviyo Email set-up for your design survey. Great to see the campaign went well. We'll be here and happy to help if needed on your next campaign.
Worked great, but I no longer want to continue the experiment I was running.
Thanks for taking the time to submit a review! We're glad to hear that the app worked well for it's intended purpose.
good
Many thanks for the 5 star review. Great to see that you are up and running with your survey already. We'll be here and happy to help if needed.
Super easy to use and set up and you're able to see analytics so fast - I'm getting so many people completing this which is really helpful!
Thanks for the great review! 😊 We’re pleased to hear that Grapevine Surveys has been easy to set up and that the strong completion rates are providing real insight 📊✨
Un outil vraiment incroyable pour récupérer la data facilement et intuitivement.
Merci beaucoup pour votre super avis ! Nous sommes ravis que Grapevine Surveys vous permette de collecter vos données facilement et intuitivement. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit.
Great app and very easy to implement. We recently started using Grapevine for a post-purchase survey and were surprised to see a ~75% response rate. It’s already helping us better understand our customers and refine our marketing strategy. Support was also very quick and helpful when we ran into a small setup issue.
75% response rates are fantastic to see! Glad the surveys are already helping you understand your customers and refine your marketing, and happy we could help quickly with the setup too.
Thanks for the great review! 😊
Great customer support in setting up. Also recently launched NPS which is great so can use fewer apps to get customer data
Really glad we could help you get set up quickly, and that you’re already getting value from the new one-click email feature. The one-click NPS email survey via Klaviyo is exactly for this, collecting feedback straight from the inbox without adding extra steps
Thanks so much for the review!
