Growave: Loyalty & Wishlist
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Reviews (1,291)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an all‑in‑one customer engagement tool combining loyalty, reviews, wishlists, referrals, and VIP tiers. They report higher repeat purchases, conversions, and trust, with flexible loyalty rules and customizable widgets. Setup, migration, and daily use are described as smooth, with reliable performance and helpful for both online and in‑store. Support is frequently praised as fast, proactive, and willing to handle customizations and complex migrations.
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Been with Growave for a while, over a year now. Everything has been good. Email yesterday stating new 2.0 Dashboard rollout on 3/15 and I will lose access to my dashboard, and my current plan is no longer offered, the $9 sub is now a $49 monthly sub. As a small business owner I can't eat that monthly price increase for essentially the same product. I used the Loyalty/Rewards and Reviews portion and once I got it all ironed out it seemed to work good. and my customers liked it. Not anymore! I give 3 stars cause the tech worked, it was reliable, but the end results of no options to continue for small business I leave 3 Stars. Good luck!
Dear team at Bedlam Beard Company,
Thank you for sharing your feedback and for being a valued Growave user. We truly appreciate your support and understand that the recent changes can be challenging. We sincerely apologize for any inconvenience this has caused and want you to know that your experience matters to us.
Our goal with Growave 2.0 is to deliver an enhanced experience with improved functionality and overall app performance. However, we recognize that every business has unique needs and budgets, and we are committed to finding solutions that work for you. Your success is important to us, and we deeply value our relationship with you✨.
We have reached out to you directly to address your concerns and would love to explore possible solutions together. Our team is here to support you and find a way to continue our cooperation in a way that aligns with your business goals. Please don’t hesitate to connect with us—we’re committed to helping you through this transition😊.
Thank you again for your honest feedback and for giving us the opportunity to improve. We look forward to hearing from you🙏🏻.
Best regards,
Begi from the Growave Support Team.
Growave: Loyalty & Wishlist has been a fantastic addition to our store! We use only the wishlist feature, and it works flawlessly, providing a smooth and user-friendly experience for our customers. What truly stands out is their support team—always quick to respond and genuinely helpful. Even though we’re using just one feature, we feel valued as a customer, and that speaks volumes about their service. Highly recommend!
Dear ROSES AND LACE team,
Thank you so much for taking the time to share your experience with Growave! 🌟
We're thrilled to hear that our wishlist feature is delivering a seamless experience for your customers and that our support team consistently meets your expectations. Our team is committed to offering top-notch support and ensuring all your questions are addressed.🎉
If you ever need assistance, please feel free to contact us – we're always here to help you!😊
Warm regards,
Syrgak
Running a business is hard work and we need an app that will deliver - both in terms of functionality and with a support team. We have found both in Growave. They are not the cheapest on the market but we have learned that you get what you pay for so we do not mind the cost of support when we need it in an app that works great and can help to generate more sales. If you are on the fence about this app, just sign up - you won't be disappointed.
Hi team at Extraordinary Symbols,
Wow! Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate your trust in Growave and are thrilled to hear that our app and support team are meeting your expectations🙌
Running a business is no small task, and we're honored to be a part of your journey. If you ever need anything, we’re always here to help!
Wishing you continued success! 🚀
Best regards,
Yzat
Customer support team
I’ve been using Growave for a while now, and I couldn’t be more impressed. It's packed with features that help boost engagement and sales. But what really stands out is their customer service. Every time I've needed support, the team has been super responsive, friendly, and genuinely helpful. They go above and beyond to make sure everything runs smoothly. Highly recommend Growave to anyone looking to elevate their e-commerce experience!
Hi, team at Parnell Baby Boutique,
Thank you so much for your amazing feedback. It truly means the world to us to hear that you’re enjoying Growave and that our team has been able to support you effectively. We’re always striving to provide the best experience, so knowing that our features and customer service have made a difference for you is incredibly rewarding.
We’re grateful to have you as part of the Growave family! If you ever need anything, don’t hesitate to reach out—we’re always here to help.
Thanks again for your support and for recommending us! 😊
Best regards,
The Growave Team
UPDATE: The Growave Team has been amazing to help rectify this and assist with all setup. They've gone above and beyond to rebuild goodwill and create smooth systems going forward. So appreciated!
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First of all, the app itself seems great. We haven't launched it yet and are still setting up our program. However, this app does not have a "setup" mode. There is a big banner on multiple pages that says, "Action required - Growave is not activated." One would interpret this to mean that it's safe to set the app up and play with settings to see what works best for our shop.
Nope. Everything is live immediately. Growave emailed several customers that they earned points in a rewards system we haven't launched, and it requested reviews from people without permission, too. We're not even sure we want to use the reviews feature.
I was mortified and had to have Growave customer service send me .csv files of those contacted (because I couldn't even find WHO got emails). It was pure luck I discovered people had been contacted at all.
This is an embarrassingly huge flaw. I tested other apps before testing Growave, and those apps didn't reach out to customers without giving me a head's up, notification, or some sort of permission wall.
If there are settings in the backend that trigger communications, those need to be CLEARLY labeled. Because if "Growave isn't activated" doesn't actually mean "Growave isn't activated," then there is literally no way to know the customer-facing implications of simply creating a reward system framework.
Hello, Pintuck & Purl team,
Thank you so much for your updated review and kind words! 😊 We’re truly grateful for the opportunity to support you and ensure everything runs smoothly. It’s been a pleasure working with you, and we’re thrilled to hear that you’re satisfied with the setup and our assistance.
If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Binazir
Head of Customer Support Team
Growave
A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee.
Whenever I've needed support of migration support, it's been quick and carried out well.
Can't fault the app or the team!
Dear team at Sole Mate,
Thank you so much for the amazing review! We're glad to hear that our app and support team have been such a positive part of your journey since day one. It's great to know the integration with your Shopify POS system has been seamless.
We truly appreciate your kind words about our support, we're always here to help!
Thanks again for choosing us, and we look forward to continuing to support your business. 🩷
Kindest regards,
Janat
Customer Support Team
App was easy to implement and I love the reviews that customers have left. I use this in my marketing. The team has been great to work with and always responds quickly to any questions I might have. Migration support was fantastic.
Dear Blind Cat Chocolate Team,
Thank you so much for your kind words!🙏Our team works hard to ensure that all inquiries are handled promptly and effectively, and your feedback truly motivates us to keep improving. ❤️
We’re also thrilled to hear that our app has positively impacted your marketing efforts. It’s always rewarding to know that our tools are making a difference for our customers.😊
If you require any further assistance, please do not hesitate to contact us. We are here to assist you!
Warm regards,
Syrgak
Customer Support Team
I've been using Growave for years to offer customers the ability to add photos to their reviews and for the loyalty program so they can earn points on purchases. I love the Wishlist feature too! It's easy to customize the widgets to be on-brand, and the team has been super helpful to even further customize my widgets! I've never had any issues with Growave messing up my store code and the widgets load quickly so as not to slow down the user experience. Over the years I've let go of many apps but never this one :)
Dear Daniela at the Suniela Beach team,
Thank you so much for your kind and thoughtful feedback! We're absolutely thrilled to hear that Growave has been such a valuable tool for your business over the years. 🙌
It's wonderful that our features have been helping to enhance your customer experience. We're also glad to know that our support team has been able to assist you with customizations to fit your brand perfectly.
Your satisfaction means a lot to us, and we remain dedicated to providing reliable service that ensures your store's performance stays top-notch.
We truly appreciate your continued trust and loyalty, and we're excited to keep helping your business thrive. If you ever need anything, please feel free to reach out. We're always here for you!
Thank you again for being such a valued part of the Growave family! 💙
Kindest regards,
Customer Support Team
We have been using Growave for a few years now and so far I would say it is one of the cheaper option for Loyalty and Review Add on (which we need both features to work together without having to configure across different apps). We have tested out a lot of Loyalty apps and decided to go with Growave. Customer service is very prompt as well. Recommended :)
Dear team at USTAR Cosmetics,
Wow, thank you so much for the glowing 5-star review! 🌟 We're thrilled to hear that Growave has been your go-to solution for loyalty and reviews, and that we've made things seamless for you! Your kind words about our customer service really made our day – we're here to help, always. 😊
It’s fantastic to know that our app has been a valuable addition to your store. Your recommendation means the world to us!
Thanks again for being a loyal customer, and we look forward to supporting you for many more years to come! 🚀✨
Warmest wishes,
Ayana
Customer Support Manager
We recently switched to Growwave (from LOOX) and the experience has been exceptional! With over a decade of marketing experience, I’m always cautious about tech support, especially when it’s primarily email-based. But Growwave’s team has blown me away. Their support is fast, clear, and easy to understand. They've efficiently handled all requests and keep me updated throughout the process. The features have also enhanced both the look and functionality of our site. If you're hesitant about switching, I can confidently say the transition was seamless. I rarely leave reviews, but this one was well-earned.
Dear Lindsey and the team at Four Star Seafood and Provisions,
Wow, what a fantastic review—thank you so much for taking the time to share your experience with Growave! 🌟
We’re absolutely over the moon to hear that your switch from LOOX to Growave has been seamless and that our support team has exceeded your expectations. Your kind words truly fuel our passion for providing top-notch service.
With your expertise in marketing, we know you have a sharp eye for both functionality and customer experience, so it means the world to us that you found our features to elevate both the look and performance of your site. We always strive to keep things smooth and efficient for our users, and it’s heartwarming to know we've earned your trust!
Should you ever need assistance or have any new ideas, we’re just an email away—ready to continue making your Growave experience exceptional. 😊
Thank you again for the wonderful review and for being part of the Growave family. Here's to continued success together!
Warmest regards,
Anna & The Growave Team 💫.
