Reviews (316)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a clean, professional solution for building easy-to-read FAQ pages that integrate smoothly with most themes. It’s quick to install, intuitive for non-technical staff, and helps reduce repetitive support inquiries. They value searchable, categorized FAQs, extras like product tabs and FAQ schema, and centralized contact/ticketing. Support is consistently praised as fast, hands-on, and willing to customize styling or fix issues directly in stores.

August 17, 2016

Simple and easy to set up, easy user interface. Certainly an app to add to your website, saves the hassle and helps potential customers.

Thanks

Sydneyhifimonavale.com.au

Sydney Hi Fi Mona Vale
Australia
2 months using the app
June 22, 2019

This app is GREAT. Very easy to set up. Very easy to organize. Very easy to edit. Coding is required for customization. More text edits than just bold and italic would be nice.

Dishmaster Faucet
United States
17 days using the app
February 8, 2023

I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!

Stahlcar Scan Tools
New Zealand
7 days using the app
Shark Byte, Inc replied February 8, 2023

Hi Stahlcar Scan Tools!

Thank you very much for such a high rate of our support team work. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible.

Best regards,
HelpCenter team

June 25, 2018

This App is awesome, it does exactly what I need it to do, is neat beautifully presented and easy for customers to navigate through. Just proves the best things in life are free!

Trish Burr Embroidery
South Africa
9 days using the app
October 15, 2017

The support was great and to the point.

Happy with the app ... it does everything that we need to.

Having a section for adding CSS would be nice but nothing major for the store.

Airbag Man Suspension
Australia
4 days using the app
December 5, 2018

Great app, amazing fast customer service (thank you Marius), does what it's supposed to do.... and it's FREE!

you can check it out on our site www.ibeadcanada.com (header menu > Help Centre)

i-Bead
Canada
6 months using the app
January 30, 2020

This is just AWMESOME! Our FAQs look so nice now, I really like how it looks like. And when we faced some display issues related to our template, the support took actions in a very short time!

Ethni Beauty Market
France
8 days using the app
March 16, 2021

Had an issue with the app and how it was loading on the website, but the support team got back to me immediately and was able to solve the issue quickly. Very much appreciate the speedy support!

torani.jp
Japan
1 day using the app
November 8, 2019

This app provided exactly what I was looking for in regards to functionality and design. Is simple to use and delivers a lovely layout. A must for those who wish to provide a quality FAQ section.

JumpOrange
United States
9 days using the app
November 4, 2021

Great app with awesome support team! We had a small issue with how the FAQ page was displaying on our website and the help desk team fixed it within minutes of me reaching out! couldn't be happier.

Simply Gum
United States
Over 1 year using the app