Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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I've been very satisfied with Gorgias in my time using it for 2 brands - user-friendly, plug and play with a lot of integrations, and solid reporting.
We have recently upgraded to automations and AI, and that has boosted our CS productivity, reducing wait and resolution times, as well giving our customers more solid information without having to reach out. Would definitely recommend!
Thanks so much, Express Water team!
We're glad to hear Gorgias has been a great fit across both of your brands. It’s also awesome to know that our AI Agent helped boost your team's productivity and enhance the overall customer experience.
Truly appreciate the recommendation!
Gorgias has enabled our CX team to truly level up! As we've grown we added on the AI Bot which has been a game-changer in answering more common questions and giving time back to our agents to have deeper conversations with our repeat and VIP customers.
Thanks a lot!
We're so glad to hear Gorgias and the AI Agent have helped your team scale and focus on high-value conversations. It’s great to be part of your CX growth.
We’ll keep building to support your success!
The Gorgias AI Agent has been a great extension of our CX team. It understands our policies, communicates clearly, and helps streamline returns, exchanges, and everyday questions. If you’re looking to scale support, this is a great solution.
Thank you so much!
We're happy to know that the AI Agent is working so well for you. It's really great to hear it's handling policies and common workflows smoothly.
Also super appreciative of the recommendation! We'll keep doing our best to support you.
We've been able to unlock automations like order cancellations with the Shopify + Gorgias integration. Historically, we would not catch these types of requests in time, the order would ship and we would have to pay to accommodate the customer's return back to our warehouse.
Thanks so much for sharing, blackcrows team!
We're glad our integration with Shopify has helped you automate critical workflows like order cancellations and save both time and return costs in the process.
Excited to keep supporting your success!
Our company is a small with a smaller customer service department. Gorgias AI has been perfect for helping get through the of emails and chats without having to answer every single one myself! On top of that saving time and money, we are getting 5 start reviews for the AI correspondence. Gorgias AI has been a very big win for us!
Thank you so much!
We’re happy to hear our AI Agent has been such a win for your team, helping you save time, reduce the workload, and still deliver 5-star experiences.
We’re excited to keep supporting your growth!
Gorgias has been an incredible tool for our team. The platform is easy to use, powerful, and truly streamlines our customer support. The AI Agent has been especially impressive—available around the clock, quick to understand customer questions, and able to resolve issues instantly. It’s like having an extra team member who never sleeps! Gorgias has genuinely elevated our customer experience and made our workflow more efficient. Highly recommend!
Thank you so much, team!
We're thrilled to hear Gorgias has helped streamline your support and elevate your customer experience. Love that the AI Agent feels like a tireless extra teammate; we truly appreciate the recommendation and your kind words!
Gorgias has streamlined our customer service. It's great to have a central hub for all customer inquiries. The use of the AI agent has helped customers answer those FAQ at all hours which helps people get the assistance they need during their specific hour of need. Setting it up is actually pretty easy, and they help you set yourself up for success. The more knowledge and guidance you give it the better it responds. Everyone should consider it especially if you're a smaller business like us.
Thanks so much, team!
We’re happy to hear Gorgias has helped streamline your support and that the AI Agent is delivering timely, helpful answers around the clock. It's great to see it's been easy to set up and impactful for your team, especially as a growing business.
We truly appreciate the recommendation!
Great job by the AI agent on this one.
A customer asked for estimated shipping and delivery dates for an order, and the response was clear, accurate, and easy for the customer to understand. It walked through processing times, explained the shipping timeline, and gave a realistic delivery window.
The message didn’t require any follow-up from our team. This is exactly the kind of support experience we hope our customers receive. Thanks AI for being there for our customers when we are not :)
Thank you, LOWA Boots!
We're so glad the AI Agent delivered exactly the kind of clear, helpful support you want your customers to experience. It’s great to hear it's handling those questions smoothly and with no need for human intervention.
We’ll keep building to make sure it stays that dependable!
We switched over to Gorgias from Zendesk a little over a year ago and have been loving our experience so far!
It's integration with Shopify is extremely smooth, and we've got a lot of support to built more custom solutions for our AI Agent to connect it to our other platforms as well, to over more direct actions for our customers.
I also like how Gorgias is much more willing to listen to user experiences and potential pain points to add new additions to their upcoming road map.
Overall very happy with our experience so far!
Thanks so much, team Estrid!
We're thrilled to hear the switch has been a great experience for you. It's also great to know the Shopify integration and the custom AI Agent solutions are working well for your team.
We truly appreciate your feedback as we continue building what matters most!
We have been using Gorgias for about 2 years now. Switching to Gorgias has made a huge impact for our CS staff and the AI agent tool has opened up more time for the CS team to grow in other areas of our small family owned and operated company. Gorgias is always evolving and incorporating new ways to make things easier for the user across the board. When new people start they participate in the Gorgias academy to learn how to navigate Gorgias. It is even helpful for our seasoned team to refresh and learn something they may not have caught the 1st time around.
Thank you for the kind words, Aspire Nutrition!
We're so glad Gorgias has made a meaningful impact for your team and helped support your growth. Love hearing the AI Agent is saving time and that Gorgias Academy is helping both new and tenured team members level up.
We’ll keep evolving to support you!
