Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Working for a small company with a very small customer service department, Gorgias AI has been perfect for helping get through the influx of emails and chats without having to answer every single one myself! I am more confident entering into our busy season with Gorgias by my side!
Thanks so much for this review!
We’re glad to hear our AI Agent is making a big difference for your small team, especially during busy seasons. It’s great to know it’s helping you stay efficient without the feeling of overwhelm!
We'll keep working on it even more in 2026!
I’m very impressed with Gorgias Helpdesk. After training the AI, it now handles a large share of support tickets automatically. This lets us run a lean support operation with only one part-time person managing cases that need a human touch or go beyond the AI’s current range. Choosing Gorgias over the four other options I reviewed turned out to be the right call.
Thank you for your trust, Leaner Creamer team!
We're so glad to hear Gorgias is helping you run a lean, efficient support operation with the help of the AI Agent. It’s great to know it’s handling a large share of tickets smoothly.
We'll keep improving it further in 2026!
We’ve been using Gorgias for under a year, and it’s already transformed our customer service. The Shopify integration is seamless, and the AI tools save us time by automating routine tasks like order updates and cancellations. Everything from emails to chats is managed in one place, making our workflow faster and more organized.
Their support team is excellent, and the platform keeps improving with every update. Gorgias has quickly become an essential part of how we deliver great customer experiences.
Thank you! We’re so glad to hear Gorgias has made such a difference in your customer service operations.
It’s great that our AI Agent and Shopify integration are streamlining your workflow, and we really appreciate your kind words about our Support team! They are sending their love back 💕
Here is to many more successful years!
We’ve been using Gorgias since 2017. It used to be an amazing tool -affordable, reliable, and backed by great people. Unfortunately, over the last couple of years, things changed.
Prices went up disproportionately, our dedicated CSM was suddenly removed without notice, and support quality dropped drastically. When we finally decided to migrate to Re:amaze (which offered better pricing for the exact same features), Gorgias was anything but helpful during the transition.
After eight years of loyalty, it’s disappointing to say this - but I can’t recommend Gorgias anymore.
Hello Team,
Thank you for sharing your honest feedback. We truly appreciate the time you spent with Gorgias and are sorry to hear that your most recent experience did not reflect the value and support you once associated with us.
We understand your concerns around pricing, perceived ROI, and the change from a dedicated CSM to our Product Specialist model. Our restructuring was designed to provide faster access to expertise and 24/7 support. At the same time, we recognize that proactive and strategic account engagement was important to you, and we regret that this shift may not have aligned with your expectations.
While we are sorry to see you move to Re:amaze, we respect your decision and appreciate the transparency you have shown. To support a smooth transition, a senior member of our team will reach out to assist with your request.
Thank you again for your long partnership with us. We wish you and your team continued success moving forward.
Our Gorgias AI Agent had a query from a customer about whether the Primo Dolce close coupled WC has a gloss finish.
What AI Agent did:
• Confirmed that the WC features a double glaze finish described as polished, meaning it has a glossy surface.
• Clarified the customer's assumption about the finish.
• Offered assistance for any further questions.
That clear communication earned a 5/5 CSAT with the comment: "AI was really helpful, and strangely knew all about my problem, and quickly resolved it.
This is amazing service without any human interaction and Gorgias AI now resolves up to 35% of all our customer contacts.
Thank you for sharing this, team!
Happy to hear the AI Agent is delivering such clear and helpful support and earning 5 star ratings along the way! Also, amazing to see it resolving 35% of your tickets!
We’ll keep working hard to push that number even further, while keeping the quality high!
We’ve been really impressed with the Gorgias AI Agent so far. It handles customer inquiries smoothly and naturally, even in more nuanced cases like explaining product differences or return combinations. It’s saved our team a lot of time while still keeping replies clear and on-brand.
The AI also helps turn support interactions into great customer experiences, one of our customers recently rated a full AI conversation 5/5! Highly recommend it for any brand looking to improve efficiency and response quality.
Thank you for the amazing feedback, GLAS Eyewear team!
We're so glad the AI Agent is saving your team time while keeping replies clear, helpful, and aligned to your brand tone. Also love hearing it’s already creating great customer experiences and resulting in 5 star ratings!
We’ll keep working to make it even better!
We’ve been using the Gorgias AI pretty much since launch, and it completely transformed how we handle customer support. What used to take hours each day is now done in less than 30 minutes — and that’s mostly just me checking how good the AI handled everything.
What really impressed me is how human and caring the replies are. It’s not just fast, short answers — the AI actually sounds thoughtful, empathetic, and appreciative, even when dealing with the more “demanding” customers. Honestly, it sometimes does a better job than humans at staying patient and on-brand.
Only a handful of customers ever noticed that it’s AI, which says a lot. We’ve even integrated it with Loop for subscriptions, so it can cancel, modify, or manage requests automatically — no manual work needed.
Overall, the Gorgias AI is the best example I’ve seen of real, practical AI in ecommerce. It saves us time every single day and delivers better customer experiences at the same time.
Thank you for the incredible feedback, Kombuchery team!
We're so glad the AI Agent is transforming your support experience and saving time while delivering thoughtful, on-brand responses. It means a lot to hear it's blending seamlessly into your workflow and even exceeding expectations.
We’re excited to keep building on that and will work hard in 2026!
Gorgias makes customer communication simple and seamless. It is easy to use and keeps everything in one place, including email, chat, calls, and tickets. We recently started using it for both outbound and inbound calls, and every interaction is tracked automatically. It has made managing customer service smoother, faster, and much more organized.
— Ari Siegel, Founder, History By Mail
Thanks so much, Ari!
We're happy to hear Gorgias is making your customer communication more seamless and organized, and it's great to know the call features are helping streamline everything in one place.
We truly appreciate the kind words and will keep working hard to support you and your team!
Gorgias has been an excellent tool for customer service! Our team is small and mighty, but what we aren't able to tackle, Gorgias can pick up the slack and automate many things with ease to help keep the customer service process simple and easy for the customer!
Thank you!
We're so happy to hear Gorgias is helping your small but mighty team stay efficient and deliver smooth, customer-friendly support.
Love that it's picking up the slack where needed; We’ve got your back!
Our experience with the Gorgias AI Agent has been fantastic! Recently, it handled a customer question comparing our Bahama Naturals Gentle Oatmeal Sensitive Soap Bar to Dove’s Sensitive Soap, and the response was spot on; clear, educational, and personable. The AI explained the ingredients, benefits, and clean qualities of our soap while recommending other products that suited the customer’s needs. It truly felt like an extension of our team and helped deliver the kind of thoughtful support we value. Highly recommend!
Thank you so much, Perfec-Tone team!
We are glad to hear that the AI Agent is delivering great support, especially in detailed, nuanced conversations like that one. Above all, we are excited to hear that the AI Agent feels like a true extension of your team!
PS we really appreciate the recommendation! :)
