Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Fantastic platform and team!
We’ve been using Gorgias for a couple of years and couldn’t be happier. The platform is powerful, easy to use, and the support team is top-notch. The new AI Chat Bot is a game-changer—it handles routine queries flawlessly, saves us hours, and feels like an extra team member.
All our channels are in one place, automation keeps things running smoothly, and the integration with Shopify is seamless. After years of great results, I wouldn’t consider switching to any other helpdesk. Gorgias just keeps getting better!
Huge thank you for the feedback!
We’re so glad to hear Gorgias has been such a strong partner for your team over the years. It's amazing to know the work we've done on the AI Agent is making a real impact.
We’ll keep working to deliver even more value to you and the rest of our customers!
I've been using Gorgias for the past 4 years, and we've been very satisfied with the granularity of support, feature rollout, community engagement, and overall user experience.
The automation tools have been exciting to learn, test, and refine. I understand and appreciate Gorgias as an organization that values continuous improvement. Over the years, I've seen each channel become a little easier to use, and I feel assured that they'll continue to improve the user experience based on our feedback.
A tool is only as good as its user, and Gorgias is making it easy for us to learn, refine, and thrive! Our customers are stoked, and so are we.
Thank you for such wonderful feedback!
We're so glad to have been part of your journey. It means a lot to hear our work and dedication is making a real impact. We’ll keep working even harder to support your team and customers!
Overall pretty good, it has helped us be so much more efficient with customer service. The Ai agent takes a good bit of training, but it has help cut down customer service time
Thanks for the valuable feedback!
We're glad to hear Gorgias has helped boost your team’s efficiency. The AI agent definitely gets better with training, so if you haven’t already, we recommend getting in touch with our team, so that we can share best practices and useful advice to get even more out of it.
We’re always here if you need support!
We’ve been using Gorgias for years and love it! The platform is easy to use, reliable, and continues to improve. The AI features have become noticeably smarter and more accurate over time as they’re trained, making it even easier for our team to manage customer support efficiently.
Thank you for your kind words, Caboo team!
We’re happy to hear Gorgias has been a reliable partner for your team over the years. It’s especially great to know the AI improvements are making a real difference. We’ll definitely keep working to make things even better!
Our experience with Gorgias has been wholly positive - it's freed up a massive chunk of resource in our sales and tech support teams enabling us to add value elsewhere, which has been invaluable.
We have a very technical product and the AI assistant has been incredibly accurate in it's advice and support over email and chat (albeit after investing a lot of time in training) and also at covering more mundane day to day queries that it dispatches with ease. It's generated a decent amount of sales too, which for a store with a avg sale value of over $2500 is impressive.
My only regret is that we didn't adopt Gorgias earlier.
Thank you so much for the kind words, team!
We're happy to hear Gorgias has helped free up your team’s time and support you so effectively. It’s equally awesome to know the AI Agent is delivering real impact.
We’re stoked to keep building on that momentum!
Gorgias has been the best CRM we’ve ever used! They keep rolling out new features that not only enhance the customer experience but also make life easier for our support team.
The AI agent has been incredible at helping respond to customers; it even cancels orders automatically when someone requests a cancellation. It’s boosted our CSAT and freed up our team to focus on the bigger, more complex tickets.
Thank you so much, team GHOST!
We're thrilled to hear Gorgias has made such a difference for your support team and customer experience. We're especially glad the AI agent is saving time and boosting CSAT, and we’ll keep building more features to make life even easier for your team!
Perfectly built for brands like ours.
We’ve been using Gorgias for a few years now, and it really made for our type of business. It’s well integrated with Shopify and covers everything we need as a B2C brand. The pricing makes sense for our size, and the AI tools add real value.
Thanks so much for the kind words, team Voited!
We're really glad Gorgias has been such a strong fit for your brand. It's great to hear our AI Agent is making a real impact too!
Don't hesitate to get in touch with our team if there is anything you need. We are just an email away!
For E-com CX, Gorgias is unquestionably the best option to build out. You can start small and scale up with your growth or transfer over from a legacy system like Zendesk (I did, best call I made for the brand!) and see your CX have immediate improvements. When you throw in their new AI assistance, you've got a world class software!
Thanks a ton for the amazing feedback!
We love hearing that the switch paid off and that Gorgias is helping your CX scale and evolve. Glad to know that our AI Agent is making a strong impact too.
We’ll keep working hard to bring you even more great features!
We love Gorgias and it has been such a game changer for us! Not only for the experience we offer customers but also for helping lead the charge in changing the way people think about CX!
Their team does such a good job at supporting you every step of the way and even though the tool speaks for itself, the amazing team is a cherry on top! Will continue to recommend gorgias every change We get!
Wow! Thank you, team Pepper!
We’re so glad to hear Gorgias has made such an impact not just on the experience you provide to your customers, but to your team as well.
It’s our mission to support you every step of the way, and we’re lucky to have customers like you spreading the word. We truly appreciate you!
Gorgias has made our customer support so much easier. The workflows and AI agent support have been incredible game changers for our team to make things more efficient and streamlined. We love that you can make changes in real time to adapt to the fast pace and quick adjustments of ecomm dtc brands. Everyone I've worked with at Gorgias has been knowledgeable, kind, and quick to find resolutions for us. They value customer service and it shows. Thrilled we made the switch to Gorgias and never looking back!
