Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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terrible customer support! nobody answers!!!
it is not working properly and it's been a week and I am yet to get any help at all!!!
Dear, Team.
We highly appreciate you taking the time to share your thoughts. We truly understand your concerns and sincerely regret to learn about the inconvenience the delay in addressing your query has caused.
Please rest assured that we are actively working on resolving the issue you're experiencing. Our team is dedicated to providing you with the assistance you need, and we appreciate your patience during this time.
Thank you once again for bringing this to our attention. We're deeply committed to ensuring your satisfaction moving forward.
Offers so many great features to support your Customers as a business Team. Always evolving and offer continued education. Great staff and helpful speedy Team members. Thank you.
Hey, Ketolibriyum Team!
Thank you so much for your kind words and positive feedback! We are delighted to hear that you have had a great experience with our Team and that our features have been beneficial for your business.
Our Team is dedicated to providing excellent customer support and continuously improving our services. Your feedback serves as motivation for us to maintain high standards and enhance our offerings.
We truly appreciate your support and look forward to continuing to serve you. 🙏
Gorgias was awesome at troubleshooting our issue with DNS records for our domain. They were prompt to reply and very courteous.
Hi Danger Coffee,
We're happy to hear that our team could navigate those DNS waters smoothly for you. It's truly rewarding to know we hit the mark. 🫶🏻
Thank you for sharing your feedback!
Here's to more seamless experiences ahead! 🌟
ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.
Hey, Mr Pool Man Amazing Team!
We are truly committed to delivering the best possible experience, and your feedback is the testimony that we're doing a pretty great job.
On behalf of everyone here at Gorgias, we would like to thank you for your more than kind words! 🌟
Nikola helped me with fixing rules in Gorgias. Thank you.
Hi Ela & Earth! You're so kind! 🫶🏻
Happy to hear that you are satisfied with your support experience!
If you need further assistance, we're one message away.
There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.
Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻
Gorgias has an awesome integration with Shopify. It should be the go-to solution for CRM/tickets.
Thanks a bunch for the awesome recommendation, Tmat Team! We're so thrilled to have you on board. We'll make sure to keep up the good work, and to keep the vibe high. 🌟
Loving Gorgias so far. The tips and tricks as well as their responsiveness is unmatched.
Hi, Wondery!
Thank you for your kind words! 🙏
We're thrilled to hear that you're enjoying Gorgias and finding the tips and tricks valuable. Our Team is dedicated to providing the best possible service and being responsive to your needs, so we are glad to hear you are enjoying our service so far.
Should you ever require further assistance, we're here to help you make the most of Gorgias. 🙏
Quick response, lots of helpful information and links provided by operator.
Thank you for your kind words, Ourself! 🙏
We're delighted to hear that you found our response quick and the information provided was helpful. We know the importance of having a reliable support system and we are glad we meet your expectations! 💛
Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them
What an honour to receive such an appraisal, Team! 🙏
We're so thrilled to learn that your journey with us has been smooth so far. Please rest assured we are dedicated to ensuring you have a seamless experience, and it's feedback like yours that keeps us motivated.
Thank you so much on behalf of everyone here at Gorgias! 🤗
