Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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We have just started using this platform and so far have found pluses with it.
1. Shopify integration allows us to refund, cancel, track and see all order details on a customer's tickets.
2. Support staff is very responsive to queries.
3. Information is transferred from Zendesk allowing for smoother transition and record of customer history.
I have been using this app for just about a week now. It is quite well made. It allows you to enable a live chat on your site. You can manage all comments and messages from your social media platforms which allows you respond all from one place. You can also see the customers order when they write you an e-mail. And you can set up auto responses to common questions like "where is my order" All in all great app.
We've only had it for week, but looking good so far; definitely great to keep customer service separate from inter-office mail and organized going into the holidays with office closure. Only suggestion would be to create a cleaner, streamlined interface (especially where customer info is displayed on right side of conversation) with less "comic-y" font and have everything justified to the margins so info is easier to read vertically.
Great Helpdesk with shipstation integration.
Great app! Great support! Best value out there so far
Great product. Looking forward to their mobile app evolution!
Great app for managing customer service tickets all in one interface
The help desk is awesome!
If you have a question they get back to you very quickly!
Works well so far! Syncs well with Shopify orders for quicker customer service assistance.
Awesome Shopify + Recharge Integration (way better than zendesk)
Amazing Team and Customer care
