Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Their team is extremely responsive and helped me out with multiple issues. Loved dealing with them!
Works very well. Customer care is super. I love this app. Perfect for manage customer in one plaece.
Excellent customer service! They have always good answers and solutions on the problem. Very helpful!
Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.
Love this app. Great software and customer service. Integrates well with my tech stack (Shopify etc.).
Dear Team,
It makes us extremely happy to read about your experience with us. Thank you so much for sharing it with everyone! We’ll definitely make sure to keep up the good work so that your journey with us gets even more enjoyable in the future. 🙏
Amazing customer support! Thank you so much Ilija Kostic for the quick help. Keep it up!!!!!!!!!!!!!!!
Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.
Very helpful. I may have had the easiest issue ever, but still it was solved in seconds. Kudos! Huzzah.
Thank you for the super sweet review! We're thrilled we could tackle your "easiest issue ever" lightning-fast! ⚡️ Huzzah indeed!
If you ever need a hand with anything else, we're here for you.
Great app to manage our emails and they offer reasonable rates. Plus, the customer service is excellent!
Nikola was very helpful and prompt with helping resolve my question. Amazing service, thank you so much.
