Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Friendly, professional and efficient services all the time! Very satisfied with Gorgias and would recommend.
This is the best customer service app that I ever used! the price is very high but worth it.
very recommend.!
very helpful and responsive rep! I got the answer to my inquiry right away. I am giving it a 5-star rating! :)
Upgrading to Gorgias from another helpdesk was one of the best things we've done. We'll be customers for life!
Milan was awesome - really went out of his way to help me with ReCharge! Thanks again for the amazing help :)
Best support app out there, managing facebook, instagram, emails and linking shopify so smoothly, recommend it.
I sent a screenshot what I am looking at, and I can get a quick and helpful response from the team, thank you!!
I have been using this app for a while and find it really efficient and has dramatically reduced my admin time.
Gorgias is the best CS software we have used
Their team is amazing as well
Thank you so much for all of the help
We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.
