Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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The response was quick, clear, and supportive. I was given a video, screenshot, and explanation to my question.
Customer support was top-notch! They gave solutions to the problems we're experiencing. Keep up the amazing job!
So thrilled to hear that you had such a lovely experience with us, Team! 💜 We'll surely keep up the good work and become even better! 🙏
5* compliments to your support team; )))
The response is very fast, really helpful and super friendly.
Thank you!
Gorgias is perfectly integrated with Shopify, it's a must-have.
Customer service is helpful and responds quickly.
As always, the support I received this evening was quick, professional and resolved my issue. Thank you Ognjen M.
Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.
Greatest chat app on Shopify! Simple and easy to use. Customer service is awesome as well! Would highly recommend!
I was able to get quick, responsive and detailed help when it came to adding integrations. Nikola helped SO much !!
Great customer service, and makes our customer service much easier to manage! GAME CHANGER Seriously love it so much
Emilija is super super helpful and stayed around all day to try and work on the issue I was having! Amazing service.
