Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Great support, always kind and to the point. They are very responsive and help out with every question you throw at them.
Nikola is very patient and kind with me explaining the things that I need in order to resolve the issue. Excellent service!
We just changed to this app. Their customer service is prompt in assisting us with our concerns and providing resolutions.
Amazing support - they went over and above to help us out. Would highly recommend for anyone looking for a sleek CS dashboard.
Great product and very good customer service. They are always very quick with solving your issue when you reach out to support
You cannot even imagine how much we appreciate you taking the time to send such a lovely review. Rest assured that we’ll continue to work on maintaining top-quality service. 🙏
I now have virtually my entire tech stack and customer communications run through Gorgias. Amazing App and Highly recommend it!
I found this app to be super efficient with its macro intelligence and always found the needed help from the customer service!
All my questions were answered promptly. I appreciate the time they took to help me work out the best solution for my business.
Hi, Team! Thanks a bunch for posting your review. Your feedback is vital to us as we’re always looking for ways to improve the service we provide. We'll definitely keep up the good work! 🙏
Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.
Gorgias is very efficient in terms of organizing customer tickets, and their support desk is helpful and will respond promptly!
