Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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The agents I have interacted with were very knowledgeable and quick with their responses to my requests. Thank you!
Thanks a bunch for giving a shout-out to our astounding Support Team! May we continue to provide you with our award-winning service for many years to come. 🤗
They always help me instantly - they are in your corner as well.
Thank you Vio for your speedy response and help <3
Yes to this lovely review! 🙏 Thanks a bunch for taking the time to tell us about your experience with Vio! She's truly the best and we’ll make sure to share your kind words with her and the rest of the Team. 💛
Great support from the team and so far Gorgias is working really well to bring together my multiple support channels.
Ilija Kostic was wonderful! He went above and beyond! Thank you! We had three issues and he worked it out very fast.
I got excellent help with an inquiry I had.
Very efficient and good customer service!
Great job Gorgias support team!!
I really like the scope of updates, very supportive customer care, and a great app in general! Recommend to everyone :)
Really great responsive customer service team! I highly recommend using Gorgias to ease and streamline customer service!
Gorgias is helping us provide a better level of customer service and with more efficiencies to boot. Highly recommended.
Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!
as Powerfull and Customizable and you want or as simple and plug and play as you want. and support has always been great
