Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Can answer 10 tickets on Gorgias in the time it takes to answer a single ticket on Zendesk. Integrates flawlessly with shopify.
Excellent customer experience! So much is customizable and tailored to fit our needs. We look forward to continuing with Gorgias.
This app does exactly what we need it do. Just as importantly they are a genuine business partner in the support they provide.
Friendly, professional, prompt, and on point. Highly Recommend! We are using it on all 3 stores. It's been a massive game-changer
Great customer service! Ilija Kostic was extremely helpful in helping me set up the rules - and it ended up being so easy to do.
Great experience joining Gorgias, Eryn our onboarding manager it's amazing! Providing all the support we need for this migration.
We're very pleased to hear that we are ticking all of your boxes, Team. We couldn't possibly be prouder of our stunning Eryn and her entire Team. We will do our best to keep the service up to these standards, and to live up to your first impression about us. 🙏
Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.
Can highly recommend. Streamlined all of our customer service! Various channels, rules and signatures can easily be set up as well.
We recently signed up with this app and love it. It's affordable, easy to use, and the customer service is great. Thanks Gorgias!
Gorgias team was very helpful whenever some issue came up. They would respond and provide for solution within 24hr without failure!
