Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Received the most amazing help this morning from Ognjen M, all my problems solved and was very patient with me.. can't thank you enough :)
First time user of this sort of app.
Just finding our feet now but the support team at Gorgias have been very willing to assist.
Cycology
Great app! The support from the team is always great. Fast and always friendly. I would recommend this Helpdesk to any team. Small or big.
Gorgias has been a fantastic fit for our customer service team. Its ease of use and customer support have exceeded all of our expectations.
Excellent chat service and easy to set up. The support team was highly communicative. The UI is much more modern looking than our older app.
Amazing Service. Again again. And Gorgias is developing fast. A must for every start-up! Very versatile app and superb customer service 24/7
Great app! Has really helped us organize our customer service efforts. They also have a speedy response rate to any issues we may have had.
Brilliant customer service, very responsive and they know they'r stuff! A great compliment to an app that can do so much. Highly recommended.
Nikola Dimic provided excellent support yesterday!! But it can be difficult to get a hold of the customer success or live chat help sometimes
super assisted by the cs team, specifically Marija Danilovic! Hands up for the CS assistance! She reviewed and verified until closure of issue
