Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
Refine
-
By rating
The tool + integration with Shopify is great and the support Gorgias offers has been really supportive, especially through COVID-19. Highly Recommend.
Their support team is always there to help. Can't thank the team enough. Highly recommend Gorgias to any company utilizing Shopify as their helpdesk.
We’re so delighted to hear about your experience! 🎉 What we strive for is to be the best. Thank you so much for sharing your feedback and for choosing us in the first place. 🙏
It is always a pleasure to chat with and get help from the support team, both Aleksandra and Nikola. And the Gorgias software is a pleasure to work in.
Amazing Support! They have helped us so much within the last couple of weeks and Emilija B has especially helped us a lot today. Really really thankful
Best all in one support platform on Shopify.
Easy to set up and use, great customer service. The app is very developer friendly.
It's a must have.
This has made such a difference to our customer service, and the Gorgias team are always on hand to reply to any messages and provide help where needed.
Great customer service and onboarding process. If there aren't any direct integrations they'll generally help you create a system that solves the issue.
Dear Team,
We highly appreciate you taking the time to share the details of your recent experience with us. We couldn't possibly be prouder of all our Teams here at Gorgias. If you need us at any point, our amazing Support Team will be here 24/7 for you, always ready to save the day. 🙏
Integrated easily with my gmail account and the chat was easily implemented onto my store. The best part is the customers details are displayed during chat
Gorgias has streamlined our customer service responses. Their customer service team has always been very receptive to requests and helping me find solutions.
Ilija Kostic was super helpful! I really appreciate the effort to help me resolve our issues. I would definitely recommend this feature for any business owner.
