Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Amazing app - so user friendly, everything just so easy to use and figure out. No lags, no downtimes so far, and the Customer Service is superb! Very helpful!
We migrated from Zendesk to Gorgias and it went incredibly smooth. The Gorgias platform is easy to use and they provide helpful and informative customer support!
I use Gorgias everyday and it helps me manage my work and tasks so much. The Gorgias Team as super helpful and are always so quick to respond. Highly recommend.
Truly happy to hear that you're satisfied with our service. Thank you for taking the time to review it and post such kind comments about our Team. We're truly proud of their work. ⭐️
Gorgias is an amazing support app.
It makes simple things but perfectly.
It allows us to automate most of our processes thanks to macros and integrations.
Gorgias has been amazing for us. Fully integrated with Gorgias, our SMS tool, Yotpo and has saved us a ton of time on the CS side of things. Definitely recommend.
I used the live chat for help with rules/macro automation. Vlad figured out the problem and was able to help me get the rule sorted out right away. Thank you again!
Best Shopify chat app on the market! Perfect integration with all the important players on the market. Support is blazing fast and has an answer to every question.
Gorgias has been amazing for us. Why waste your money on Zendesk? Shopify integration is A+. Thank you to Richard and Gorgias team for all of their help and support.
We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.
Amazing app elevated by CARING customer service. Thank you, Gorgias, for your support and response during this unprecedented pandemic. I'm a Gorgias customer FOR LIFE!
