Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
Refine
-
By rating
So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features
We've just started but has been good so far, our customer service team is already seeing an increase in the efficiency of their work.
Tina is THE BEST! She was more than happy to assist me with a few things and made my busy day a lot easier. Thank you for being there!
I have just started using this app. The chat responses are quick and extremely helpful. Looking forward to exploring all the features.
Great service and amazing customer service. I would highly recommend using this to help manage your relationships with your customers.
Omar was fantastic; I rarely use customer service. However, your team is always proactive, informed, and efficient whenever I need it.
Omar is a true ⭐️!
We are extremely proud of him and of our entire team. We will make sure to share your kind words with everyone. Thank you so much for taking the time to share your story with us. 🙏
Gorgias has helped us increase our efficiency and improve customer service! And they have a fantastic support team, thank you Nikola!!!
Support team is great! They respond quickly and they explain the issues comprehensively. They try hard to make it as easy as possible.
App works great and their customer service is even better. Asked just a simple question and they went in and set everything up for me.
Gorgias is a great program and their representatives are very helpful. Ilija helped me and answered all of my questions very thoroughly!
