Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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I had few questions about the app and the settings and they answer me fully and very quickly. I recommend
Gorgias is gorgeous. They have a great support team and their pricing structure isn't crazy like FaleSorce
Good app overall and support has been great as well. I typically get quick responses. I would recommend.
Great service from Ilija Kostic, really helped us solve the issues we had in record time! Great job guys!
Always improving and getting better, great customer service and constant support, very easy to work with!
Absolutely the best customer service app on shopify! Seamless integration and 5 star service from Romain.
Top support system with great functionality and support, features and refinements constantly being added.
I always get help when I raise a ticket with them. Great experience. Would recommend to everyone! Good job!
Excellent customer service! Aleksandra was so helpful and provided information in a straightforward manner.
Gorgias customer service is above and beyond the standard tech experience, they are awesome to work with!!
