Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Their team has been providing support and assistance ，and responding to questions in a timely manner. Then will also consider our actual usage when handing over more features to us!
We truly appreciate you taking the time to write this review, Team! 🙏 We’d like to ensure that you’re provided with the best experience we can offer, so if there’s anything that we can do, your Gorgias Crew will always be there to save the day. 🤗
I love Gorgias!
The app is perfectly integrated with Shopify, couldn't live without it. And their customer service responds in a few hours (normal you will say for a customer service app x)
Keep it up!
Reading this wonderful message while enjoying today's first cup of coffee - is there a better way to start a day? 😀 Our Team will be thrilled to read this lovely feedback of yours. Delivering exceptional support is what we're all about, and that'll never change!
**SCAM APPROACH***
I took Gorgias just for a trial and guess what? at the end of the trial I got a bill to pay per month of 540$!!!!!!!
I'm now waiting for an answer from their billing team but this is such a scammy approach as I only tested the platform for a week before probably going to their first plan of 10$! This is really a scammy approach, even when I tried to downgrade the plan it was not working, my god!
Hi Koss Design,
We apologize for any inconvenience caused! It seems that our billing team was able to reach out and address all concerns you brought up. 🙏🏼
Please don't hesitate to let us know if there is anything else we can assist you with in the future.
**SCAM APPROACH***
I took Gorgias just for a trial and guess what? at the end of the trial I got a bill to pay per month of 540$!!!!!!!
I'm now waiting for an answer from their billing team but this is such a scammy approach as I only tested the platform for a week before probably going to their first plan of 10$! This is really a scammy approach, even when I tried to downgrade the plan it was not working, my god!
Hey Koss Design,
Thank you for taking the time to share your feedback with us! It's heartbreaking to hear that you're feeling scammed! Our Billing team has reached out to you to explain the situation and address all the concerns you have.
At Gorgias, we strive to provide transparent billing practices to our clients and we are committed to resolving any issues that may arise as quickly and efficiently as possible. Thank you. 🙏🏼
So happy with Gorgias!!! Best investment in our customer support!
Thank you so much, team Polax! We’re thrilled to hear Gorgias has been such a great investment for your support team. That means a lot to us!
App is very expensive.
Hi Egendesign!
We appreciate your feedback and understand that pricing is an important factor when choosing the right solution for your business.
Our team has reached out to offer alternative plan options and we invite you to hop on a call with our Billing team to explore the best plan that empowers your business.
We’d love to work with you to find the best fit for your needs! 🙏🏼
very good App, Service and Support-Team
Thank you so much for your feedback, Arktisquelle! We really appreciate you taking the time to share your satisfaction with our helpdesk, and we are glad to hear our service met your expectations. :)
Having had the opportunity to interact with Gorgias ‑ Helpdesk & Live Chat, I can confidently say that it stands out in the crowded realm of customer service tools. The interface is seamless and intuitive, ensuring even the least tech-savvy users can navigate and make the most of its features.
What's particularly impressive is their support team. They’re not just helpful, they’re proactive. Whenever I had questions or faced any issues, they were there with quick, detailed instructions, making the entire process a breeze. This reflects the company’s commitment to user satisfaction.
All in all, for anyone considering a robust helpdesk and live chat solution, Gorgias is a top contender that should not be overlooked.
Highly recommended!
Gorgias for the win! 🏆
We couldn't be happier to hear about the experience you've had with us, Team. That's exactly what we're all about - an AMAZING platform with an UNPARALLELED Support Team. We'll do our best to keep up that way and to carry on providing great service to you and all the Gorgians out there!
💛
We've been using Gorgias for our customer support for years, and the AI Agent tools have been a game-changer. The platform gives us tons of flexibility to set things up exactly how we need it, and honestly, the customization options seem pretty much endless – which is great because every business has different needs.
Since implementing the AI Agent, we've seen real improvements in our metrics. First response times are way down, our team is resolving tickets faster, and our CSAT scores have actually gone up. The bot handles a lot of the repetitive stuff, which frees up our team to focus on the more complex customer issues that really need a human touch.
Setup took some time to dial in, but once we got it configured the way we wanted, it's been smooth sailing. If you're looking for a platform that can actually help automate support without losing that personal feel, I'd definitely recommend giving Gorgias a shot.
Thanks so much for sharing your experience, team Reebok!
We're thrilled to hear Gorgias has helped your team gain flexibility, efficiency, and measurable improvements with the AI Agent. We love that it's freeing up your team while keeping support personal, and we’ll keep building to support your success!
I've been using Gorgias for over 4 years. I am astonished how much it changed for the better over time. This company truly listens to their customers, takes their feedback and makes improvements.
We have been using the help desk, Ai agent and Ai Shopping Assistant. It is a game changer!
Wow! Thank you for being with us for over 4 years!
We're so happy you've seen the evolution firsthand and that the Help Desk, AI Agent, and the Shopping Assistant have made a real impact for you.
Your feedback truly helps shape Gorgias, and we’re grateful for your support!
