Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Costumer service has a brain of a 3 year old...
Hello Team.
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and regret that we did not meet your expectations.
We strive to provide the best possible support to all our customers. We would like to understand more about what happened so we can address the issue and improve our service. Please contact us directly at support@gorgias.com so we can discuss your experience and find a way to resolve the situation.
Your satisfaction is our priority, and we appreciate your input as it helps us to improve. Thank you for your understanding and for giving us the opportunity to make things right.
AVOID
Been with gorgias with 3 stores, the onboarding help was pretty much none existant, now they dont even have support chat, My tickets have been piling up for days, still no one has reached out.
If anyone from giorgias is reading this please help
Hi there team, thank you for taking the time to share your feedback. We truly appreciate it!
Regarding onboarding, the type of support offered depends on your annual revenue tier, as outlined on our Pricing page. If you hover over the ⓘ icon next to tiers of support under the Support from the Gorgias team toggle, you'll see a breakdown of which onboarding package applies to which revenue bracket.
As for chat support, while our chat may occasionally be unavailable during peak periods or lower coverage windows, our email support remains open 24/7 - and we’re always here to help as quickly as possible.
I had a look, and it seems your latest ticket was already addressed by our team. That said, if there’s anything still unresolved or you need further help, please don’t hesitate to reply to the thread - we’re more than happy to assist further.
Great atention and cool app. Thx.
Excellent support and tool. They are very patient and giving. I would recommend this app to any business.
Bruh, Gorgias? Yes! Shopify + Gorgias = YES. Are you in need of Gorgias? YES! Should you consider something else for Shopify? NO.
Great App - Easy to use interface, perfect solution to organise multiple customer channels. Fantastic integration into shopify and has improved our customer service experience. Their own customer support team delivers personal advice quickly. Would recommend.
Their support team is amazing. I just recently ran into an issue that stumped me for 2 of my 6 stores and Emilija was able to not only fix my issue but send me videos to walk through the changes and steps she took to do so which helped me out greatly now and for my notes in the future.
On our 5th month of using Gorgias and it's been a great solution to my team's CRM problems. For a company that doesn't need a full blown CRM but really just an aggregator, this was a perfect fit. We love working with the Gorgias team and they're always incredibly responsive to our requests.
This app smells scammy all over the place. Used it for a while, but it got to complex. Then trying to get out, is not easy. No delete account button, and you need to chat with them. And how is that going? Not good at all, since they are stalling,... stalling.... stalling....
Hey there team,
Hope you're doing well, thank you for the feedback!
I'm so sorry to hear you found Gorgias too complex, we have a bunch of resources to help you get used to Gorgias and office calls available to go over certain functions to help with the more complex parts, I'm sorry if they weren't prominent or helpful enough - we're happy to learn.
As for cancelling your account, all you need to do is write to us and fill out the cancellation form and that's it - our Billing team will get back to you within 24 hours with the cancellation confirmation.
I see you wrote in on Saturday afternoon when we have extremely limited support, which is why the cancellation took a little longer, but I see it was processed on Sunday morning, 18 hours later - we hope to see you back at Gorgias again one day!
Thank you for your feedback once again, we're always working on getting back to you faster and improving our processes, so it's good to have in mind that the cancellation procedure could be faster.
All the best for you and your team going forward!
We're really enjoying Gorgias - the migration was super quick and smooth and the interface is very easy for out team to get to grips with. The reporting features and automated flows are a big bonus. Just waiting for Whatsapp integration to go live and then all our CS can run directly through Gorgias!
