Hertwill: EU Dropshipping
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Reviews (76)
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Good experience working with Hertwill. Good communication and they respond fast if we have a question.
I am very satisfied. I like the products they have available, and the customer support is excellent. The delivery of the products is fast and I also appreciate the newsletter, where I can find out all the necessary news.
Thanks a lot! Really happy to hear you like the products, support, delivery times and the newsletter. Our goal is not just to give online stores products, but to help them build successful businesses. Great to have you using Hertwill.
Enfin une application simple et qui correspond parfaitement a mes besoins, des produits en Europe, c'est parfait!
love it! everything is perfect!
Vi behöver lite större och bredare sortiment, men jag gillar ändå de lätt nåbara funktionerna som finns inbyggd i appen.
Perfekte Auswahl für motorische Entwicklung!
Das Sortiment bei Hertwill ist absolut fantastisch und mit extrem viel Bedacht zusammengestellt. Wer auf der Suche nach hochwertigen, durchdachten Produkten zur Förderung der Motorik ist, wird hier absolut fündig. Die Qualität ist top – eine klare Empfehlung!
Everything works cool. A lot of quality products, very helpfull Hertwill team.
Very good experience so far.
+Products are easy to import, descriptions very detailed, professional images.
- More images per product and at least one video per product
Thanks a lot! Great to hear the experience has been good so far and that importing products is easy. Also fair point about more images and videos. We’re working on getting more product media from brands.
Good customer service & quality products
Thanks a lot! Happy to hear you like the product quality and our support.
There have been stock level issues in Q4, meaning the ordered items were out of stock even though there should have been availability. This has caused harms in building the reputation for a new webhop.
However I can clearly see an improvement, which is the most important thing.
Happy to see the development, keep it up!
First of all, congrats on the strong sales.
We’re genuinely sorry for the issues you ran into. The holiday season created exceptionally high volumes. We expected a busy period, but the spike was still higher than anticipated. Credit where it’s due: you and other merchants did a great job driving sales. Some brands and suppliers struggled to keep up, which led to stock mismatches, delayed shipments, and a few fulfillment mistakes.
On pricing: brands set their own wholesale prices on Hertwill. We continuously push them to keep pricing competitive, but not all brands are there yet. Our recommendation is to work with brands where the pricing and positioning make sense for your store, and not rely purely on price competition as a selling point.
Things aren’t perfect and we won’t pretend otherwise. Reliability has improved since the holiday peak, and we’re continuing to invest in better stock syncing, clearer order visibility, and tighter brand standards.
We appreciate the honest feedback. If everything worked flawlessly, we agree it would be a 5-star partner, and that’s still the bar we’re working toward.
