impact.com Affiliate Marketing

I reviewed quite a few affiliate platforms before settling on Impact, and it quickly became chaos from the start.

First the sales rep I spoke with promised me the world only to not deliver on most of what was promised when we finally signed on. From there, my first year with Impact was riddled with problems, all of which were easily surmountable except for the fact that I couldn't get any support from Impact directly which is the main reason for the rating of my review. I had some technical issues that I needed Impact's help to resolve which persisted for months while their support team either replied with ramblings that clearly showed they didn't understand the problem and completely missed the point or left me high and dry for weeks at a time. My first year with Impact was down more than it was up, and they are by far one of the most difficult companies I've ever had to work with. I also lost a lot of business from affiliates that were frustrated and not willing to wait months for me to resolve tracking issues, and I don't blame them.

I still believe Impact, from a pure software standpoint, is one of the best affiliate programs out there and the platform is capable of some great things, but none of that matters if the platform doesn't work. If anything goes even slightly wrong and you need support, everything will quickly fall apart. If you have your own development team that can autonomously solve problems, then this app is likely a good fit for you. Otherwise be weary, any issues that crop up will likely cripple your program for months on end.

We highly recommend this platform. It's incredibly user-friendly, and the technical support team is always quick to respond. Plus, our account manager has been a game-changer for us. Kelsey pays attention to detail, and her professionalism has made a significant impact on our business growth. We are grateful for her expertise and support.

After careful consideration of various alternatives, we ultimately decided to opt for Impact, and we couldn't be more satisfied with our choice. Impact streamlines and efficiently manages partner marketing campaigns for several of our brands. Our We love working our Customer Success Manager, Corey. He consistently delivers exceptional support, he goes the extra mile to take care of his accounts and is quick to to address and resolve any challenges we encounter.

I will never work with them again. We had a ton of fraud orders costing us thousands of dollars and for months they said the money would be refunded and they have never sent the money. In the meantime, we cancelled our account and yet they KEEP BILLING US. We provided email notice - they say, you must submitted a formal ticket to close the account. This is a month after we sent them notice.

Worst support no one helps you do anything!!!!!

Chris and the team were responsive and patient and helped us get fully set up at our own pace (but still pretty quick!)

Easy, automated technical integration let us get up and running quickly. Setup was seamless and required minimal ongoing effort from our team.

Onboarding was very straightforward. I appreciate Janine taking the time to walk me through the setup, share some best practices, and answer my questions as we went. I'm hopeful this will make a big impact on our DTC growth!

Quick and easy app to integrate with Shopify! Onboarding instructions were thorough and team was very attentive.

Getting set up on Impact.com was genuinely a breeze. The onboarding flow was intuitive, well-guided, and didn’t require a lot of back-and-forth or technical heavy lifting. From account creation to launching our first affiliate relationships, everything felt thoughtfully designed and easy to follow.