Reviews (202)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for streamlining affiliate management, reducing overhead, and enhancing scalability. It offers automated commission tracking, partner payouts, and performance reports, all integrated with Shopify. The discovery database and intuitive interface simplify partner management. Setup is quick, often "one-click," and the support team is praised for being responsive and knowledgeable, aiding in productivity and growth in affiliate networks.
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First time diving into the world of affiliate marketing. Really appreciate the easy Shopify integration, the responsive customer support to help answer questions and the resource library that walks you through account set up. We're up and running and excited to see how this will grow our business.
Thanks, Tübr team! Happy to hear that you've had a great experience with our integration and customer support.
We transitioned from Rakuten to Impact, and are loving the success that we are seeing. Onboarding was fast and very user-friendly. We love the diverse mix of publishers that being on Impact allows us to reach.
Thank you, Maxi-Cosi team! Excited to hear that you're finding it easy to connect with publishers on Impact.
We shifted from Partnerize to Impact and have never looked back. The direct integration means we no longer have to manually pass back transaction approvals, the platform is user-friendly and our account has great support.
Thanks so much, The Honest Kitchen! We're so happy that you're loving our Shopify integration and feel supported by our team.
Impact is really user-friendly, and the help documents they provide are a great resource! I've learned so much about Impact and affiliate marketing in general thanks to these resources.
Their support teams have been great (shout out to Taryn for all the help as we've been onboarding) and have been a huge help in getting us ready to launch.
We're happy to have you onboard, Retrospekt team! Thanks for shouting out Taryn and our Support teams :)
Overpriced. They lock you into 12 month contracts. Low quality affiliates in their marketplace. We started getting fraudulent orders for the first time in 6 years after signing up. I think if you're a large brand simply looking for a way to manage your existing affiliate payments, this would be adequate software, but you could certainly find a cheaper alternative on the Shopify app store if that's all you wanted. If you're looking to drive actual revenue from their affiliate partners, look elsewhere. So far this has been a huge loss of ROI for us. Wish we could cancel but they won't let us. We are not at all happy and they are forcing us to pay for this for another 9 months. Clearly a company that cares more about it's own bottom line than any customer satisfaction. Find an alternative.
Hi Otiem Team! Thank you for flagging this to us. Our team reached out to you directly to schedule time to review this feedback. Low quality affiliates and fraudulent orders are not the expected experience on our platform, and we understand why that could cause frustration with the length of your contract. Fraud is something that we take very seriously, and we'd like to review these affiliates and orders in detail with you.
To clarify our contract lengths - impact.com offers a month-to-month option for our Starter Edition, starting at $30/month for Shopify merchants. Our Essential and Pro tiers do come with 12-month contracts, and we do our best to be as transparent as possible about those terms during our sales process.
Impact and their team ensured a smooth integration for our company, getting us up and running within just a few days. Their expertise in the affiliate marketing space will provide exponential growth for our company.
Thank you, Contours Rx! Great to hear you that had a quick onboarding, and excited to see you grow with us.
Easy integration and setup, and streamlined onboarding experience. We've had a very seamless experience with Impact so far. The app has made integration very easy and saves us a lot of time, which is always great for a business!
Thank you, Eucalypso home! We're so excited to have you on board.
Extremely easy to install and they have a best in class support team to get it stood up and answer any questions along the way. We have used several affiliate platforms over the last couple decades and Impact is the most impressive out of them all.
We're thrilled to hear you're enjoying your experience, Melinda Maria Jewelry! Thank you for the kind words about our support team.
Biggest and best affiliate platform available for businesses serious about opening up a new marketing and traffic channel for their Shopify store. Extremely user-friendly compared to other affiliate software and the Shopify setup was a breeze. 10s of affiliates applied to join our program on day 1 of going live.
Thank you, Nutricost team! Happy to hear that our platform has been easy for you to use.
Where do we start? At $500/month, we were disappointed that they seem to enable fraudulent orders and payouts. They allowed an affiliate to get $5980 on fraudulent orders, not one of them was a valid order and the order was placed in a foreign currency. They blamed it on our system (which we do not believe since they did our onboarding).
The lack of customer service was surprising, considering we had been clients since 2020.
We've paid $250K in monthly fees since being on their platform, and they just lost a 7-figure client. Had they done the right thing, we would have stayed for years more.
There are many more honest platforms out there... keep shopping!
Hi Savor Beauty, thanks for your feedback. We appreciate your partnership over the past four years and want to ensure that this is fully resolved. Our records show that when you flagged this to impact.com, our compliance team conducted a thorough investigation. We reviewed the results on a call with your team, which showed that they were not fraudulent transactions but rather an error regarding the currency the transaction was made in, which impacted how it was reported to impact.com. We provided you with a solution to ensure that the currency error is not replicated.
Fraud is something that we take very seriously on our platform, and we do stand by these results from our investigation. We're happy to reconnect with you over the next steps we recommended and to revisit any questions that may have come up since our last call.
