Reviews (5,812)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Why in the world would Shopify, in this day and age, fail to allow sellers to attach a PDF or Word file in response to a customer query? The lack of such basic functionality has become a hallmark of Shopify's utter inability to provide functional products, from an email interface that allows file attachments (that we dont first have to upload to our Shopify Admin and attach a link???) to frankly their entire platform. A year in, and there is not a day that goes by that I am not caught up short at the utter lack of common sense functionality in everything they offer, and this is app is a perfect example. Now I get to fork out for yet another paid app to do what the Shopify system should just do as part of the platform, and I'm not going to stop pointing out these insane shortcomings. Zero stars should be an option, this is inexcusable.
Thanks for the detailed feedback. You're right that Shopify Inbox doesn't currently support attaching files like PDFs or Word docs directly within a reply, and that the workaround today is sharing a link to a file uploaded in your admin. That's a fair gap to raise, and a clear use case, so we'll pass it on to the team that builds Inbox. We appreciate you taking the time to explain exactly where this falls short for how you work.
man its effective!
As of Sept 21st, 2026, this app is f*****k now. They added and bright purple "sign in" button right in the customers faces which cannot be removed.
This was working beautifully for years, now I spend time and search for another app.
Edit after Developers response:
That may be the case.. **on the Shop app**.
But what does that have to do with THE CHAT APP, and my live website which does not use bright electric purples?
Are you not aware that yes, people will be ok creating a single account on a place where they have access to MULTIPLE sellers, but they don't want to have to create an account and password for each single seller, which is what that purple button on MY website was communicating, even if it was meant for the shop app?
The fact that you don't know this basic thing is alarming, just how disconnected is the developing team from the actual UI & UX design and marketing teams???
The shop app is one thing, the live website is another. The world does not revolve around the shop app.
(update) We are updating the standard Sign in button to use your chat’s theme colors. Thanks for your feedback. This change is rolling out and will get to you in next few days. As noted earlier, we are seeing higher purchase rates among shoppers known to have Shop accounts but we'll keep the sign in button themed to your store so you can have the best of both (styled to your store and yet personalized agent to convert more of your visitors)
It offers a good interface
good!
I find this app very helpful. It's an easy way for my customers to contact me. I like that I'll get email notifications when I get a new message in the Inbox. It works very well with my website and in the Inbox messages app. Overall, very happy with this app.
leider können spam mails nicht gefiltert werden. und es gibt keine möglichkeiten, nachrichten in bulk zu löschen
Danke für dein Feedback. Einzelne Spam-Nachrichten kannst du in Inbox direkt blockieren oder melden, sodass diese Absender dich nicht weiter erreichen. Deine Anregungen zum Spam-Filter und zum Löschen mehrerer Nachrichten auf einmal geben wir an unser Team weiter. Wenn du Hilfe beim Reduzieren von Spam möchtest, unterstützt dich unser Team unter help.shopify.com/support gern.
及时 专业
buena
The best ever
