Reviews (5,812)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
Refine
-
By rating
good
works very well. Happy with it
It's smooth and efficient, the reply message suggetion makes the whole work easy
very nice
It is easy to set and use.
Easy to use
the worst app , my clients keep sending me messages and i cannot read them or reply to them, absolutely awful app
Thanks for flagging this, and not being able to see or reply to customer messages is a serious problem. A few things usually restore them: update the Inbox app to the latest version, log out and back in, confirm notifications are enabled, and check that the conversations aren't filtered or archived in your inbox view. If messages still aren't coming through, our team can investigate your account directly at help.shopify.com/support so we can get you reading and replying again.
It would have been ok if it didnt conflict with chrome. If you look at the site under developer tools it shows up as a javascript error. That is why I had to remove this app.
Thanks for taking the time to dig into this and share what you found in DevTools. Console messages from the Inbox chat widget are often harmless layout notices tied to your theme rather than a Chrome-breaking conflict, and genuine theme conflicts can usually be sorted out. If you'd like to give it another try, our team at help.shopify.com/support can review the specific error with you and confirm whether it's actually affecting your storefront.
franchement surtout après l'intégration du IA c'est génial !!!!
いいですね！！ 使いやすいです
