Reviews (5,814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Easy to use. The Ai can be an interruption, would be good to be able to click a button to create an ai answer rather than auto fill all the time...
facil de usar y muy practica
Ever since you release AI bot, it's been nothing but horrific experience. AI bot assumes stuff and provides WRONG information to customers. Even after spending so much time and effort training, it still make mistakes. We had to disable AI bot for good.
Shopify Inbox has been a game changer for customer support and conversions.
It’s simple to set up, integrates perfectly with the store, and the instant answers + quick replies save a ton of time. I love how it keeps conversations organized and helps respond faster without sounding robotic. Highly recommended for any Shopify merchant who wants better customer experience and higher trust.
Muito bom, com essa nova atualização da IA ficou sensacional, parabéns Shopify.
App ist praktisch und hilfreich. Es nervt nur das das Fenster immer automatisch offen ist.
spam option is not a feature. Getting to many ‘bot created’ mails from marketing affiliates, spammers and phishing attempts. Absorbing 30 minutes a day to cleanse my mail.
Thanks for raising this, spending 30 minutes a day clearing bot and spam messages is a real cost. You're not alone in wanting stronger spam controls in Inbox, it's come up from other merchants too. Support can walk you through the conversation and spam-management options available today at help.shopify.com/support, and we'll pass your point about needing proper spam filtering to the Inbox team so it's on their radar.
The app works great, but I need to be able to (automatically) translate instant answers to customers language (i.e. Dutch for Dutch customers etc). Please implement this, thank you!
Thanks so much, glad to hear Inbox is working great for you. Automatically translating instant answers to match each customer's language is a smart idea, especially for stores serving shoppers across different regions. We can't promise a timeline, but we'll make sure your request reaches our team, since feedback like yours is exactly what helps shape where Inbox goes next. Thanks for taking the time to suggest it.
So far I'm really happy with it. I like how I can share discounts, see what's in their cart and more.
I hope they add more options, like AI replies to certain questions that are not necessarily instant answers as we don't need a dozen or more options available there. However, some questions we are asked often could be answered with trained AI responses like we had in another free chat app we used up until switching to Inbox.
The Shopify Inbox app is really great and very helpful. It would be even better if customers could submit their phone number before contacting support. Also, image quality becomes low when sending images, which needs improvement. Other than that, everything is excellent.
