Reviews (5,813)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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So much simpler and effective than our previous third-party chat (Tawk.io). See the customer contact info and their cart helps so much with product questions. And the mobile app is just perfect for responding quickly. I'm so glad Shopify integrated this and offers a free solution to a common problem.
not bad so far, but it should show the page or product your customer is messaging about, very often do i get customers asking me about products but i have no clue which ones they are talking about
Good news here: Inbox already surfaces much of this. When you open a conversation, the customer details panel shows the products they've viewed, what's in their cart, and their order history, and chats often note which page the customer messaged you from. That should help you pinpoint what they're asking about. If those details aren't appearing for you, our team at help.shopify.com/support can take a look. Thanks for the feedback!
Muy buena herramienta nueva de IA nos encanto
Was much better before they required "new" customer accounts, now we get hundreds of just "Shop Visitors" even if the customer is logged in and they contact us it says that. It costs us 4x the man hours to try and help our customers, it used to email them if they were offline, but now "unless" the customer comes back on the same browser they will never see the reply. This is so wasteful, it was much better the way it was, much much better before they decided to forced shop owners into using the "shopify" AI, which is riddled with misinformation and inaccurate responses for our customers.
Auto generated answers are not accurate, and there really isn't any way to fix that. Better than nothing, but it's worth paying for a real inbox app.
Thanks for the honest feedback. There are actually a few ways to take control of accuracy here. You can edit any suggested reply before sending, or turn auto-generated replies off entirely under Inbox > Settings > Message preferences. For answers you fully control, set up your own Instant Answers and Quick Replies, and keeping your product and policy details current also improves suggestion quality. If you'd like a hand setting that up, our team at help.shopify.com/support is glad to help.
It is a great tool to speak to customers quickly. Thanks
It's really glitchy. There is no doubt that it is a powerful conversion tool, but it's far too glitchy with messages not loading or coming through instantly, meaning the customer drops off whilst waiting for a response. The AI auto messaging feature is also poor, if you start typing a message, the AI auto message feature will then completely overwrite your message.
Thanks for the balanced feedback. For the AI overwriting your typed message, you can switch off auto-generated replies under Inbox > Settings > Message preferences, so your own text stays put. For messages loading slowly, updating the app and using a stable connection often helps. If the lag continues, our team at help.shopify.com/support can dig into the specifics with you. Appreciate you flagging both of these.
A little glitchy and often does not load, forcing one to log in to Shopify to access the app. Time-consuming!
When it works smoothly, it is excellent and allows me to have real-time conversations with customers. But it still needs work to function smoothly and consistently.
The phone app on Android is especially temperamental.
Thanks for the thoughtful feedback, and glad to hear it shines when it's running smoothly. For the Android loading issues, a few things often help: update the app to the latest version, then clear its cache and data in your device settings, reinstall, and log back in. If it stays temperamental after that, our team at help.shopify.com/support can take a closer look at your setup. Appreciate you flagging the Android side specifically.
Great for keeping in touch with current and potential customers. On Apple devices you can bypass focus modes to ensure messages come through without delay.
可以即時看到顧客的購物車, 也可以傳送折扣碼及商品, 對談非常方便!
