Shopify Inbox

It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.

No issues, like that ai drafts responses, that over time are getting better and better and i often just have to push send when I answer queries now.

Shopify Inbox is a simple and intuitive tool that helps streamline customer interactions. It provides clear insights into buyer information, with easy access to historical records and the ability to track whether visitors are online or offline. Additionally, its product recommendation feature enhances the customer experience.

However, it could be even better with an automatic translation function to cater to international customers and an option to paste screenshots for a more visual approach to communication. Overall, it’s a highly effective tool for managing customer service and enhancing engagement.

Hope to insert AI chatbot and use Chatgpt/Gemini

I love this app!! It has made it easy for my customers, both new and existing, to contact me with questions. I love how I can have instant answers to my FAQ's always available so I'm no longer answering FAQ's by email anymore.

可以即時看到顧客的購物車, 也可以傳送折扣碼及商品, 對談非常方便!

wish it had more customization features given how long it's been out but overall it's decent. Better than mixing in customer messages into my inbox.

This app desperately needs inbound email capabilities. Once they have that I'll switch from Intercom. But until then, its just not featured enough to make the switch!

Pro: I love the functionality of it it's easy to use interface on my desktop and phone. I like that I can attach multiple items, which is great for me since I send proofs for approval for every order.
Cons/Needed improvements!
1. The saved quick reply options character limit is too low.
2. I hate that conversations expire, they really need to stay active for at least a couple months!
3. I wish it would automatically merge all messages from the same customer/email address... I can have 7 different chats from one and it's really hard to track.
4. I wish I could initiate a conversation with someone who submitted an order, rather than need them to reach out first.
5. It would be really nice it it would allow Excel files to be attached.
6. I hate all the spam emails I get that seems to be connected to the app.

This app is incredible — having a live chat on your store that lets customers and visitors contact you effortlessly, you receiving the messages through both the mobile app and website, is pure genius.

Even better, the AI-powered suggested responses — generated in real time as clients type and send their messages, while considering both the ongoing conversation and the entire store context — are truly impressive. I recommend it to all store owners.

Very handy but could do with being able to create instant throw away single use discount codes in the chat window. Also, being able to create and manage a customers cart, including discounts etc would be very useful.