Reviews (5,799)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Hi, I find the Inbox App generally pretty good. The main issue I get is that as I access the Inbox from various devices sometimes the sync between them all doesn't seem to be consistent. Also I find that messages remain unread and flagged as such on the App icon, even after they have been read. This seems to relate to the sync issue. Besides that it is a handy business tool and I would recommend people to try it.
Thank you for your feedback. It is greatly appreciated! I will provide these concerns to our developers on your behalf. - Skye, Shopify Support
Annoying.
Every time there is a message it emails ALL admin personel.
Sure you can turn it off for everyone but you can't pick who gets the messages. So all or nothing. Chat support has yet to get back to me.
Frank
Hi, there. Thank you so much for your valuable feedback! I do want to clarify that each staff member can adjust their own notifications for Shopify Inbox. Simply login and head to Inbox > Notifications and adjust as needed! - Skye, Shopify Support
Removing Facebook messenger and Apple business chat takes all the appeal out of this app. Terrible move from Shopify.we will be looking for an alternative and will exploring the possibility of taking our business to another e-commerce platform.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Great App, worked really well for us, but disappointed to see Instagram and Facebook Messenger will no longer be supported, having it all in one place is the main draw of this
Hi, there! I appreciate you taking the time to leave a review. I can definitely understand why having everything in one place has been helpful. I'll definitely pass this feedback on to our developer team. In the meantime, I wanted to let you know that you can continue replying to Facebook & Instagram Messenger messages through Meta Business Suite. You can learn more about this in their help documentation here: https://bit.ly/3LataZI. -Erin, Shopify Support
Changed from Tawk.to as this is much better integrated with Shopify obviously. All seems great the biggest problem we have is the notifications. Tawk.to played a loud jingle when messages arrived and the browser icon on the PC would flash. Inbox seems to offer no notifications most of the time and then the odd time a single subtle bing.
We have missed a few chats because of this and might be the reason we stop it and go back as it kind of messes us up and makes us look bad.
Hello! Thanks so much for this valuable feedback. Notifications for Inbox do differ depending on device settings and whether or not you are logged in. You can select when and where you receive notifications for customer messages in your Admin and Inbox mobile app. If you'd like to discuss these options in more detail, I encourage you to connect with us via our Help Center by choosing "Contact Support". In the meantime, I'll share this feedback with our developer team who are always interested in opportunities for improvement. Thanks for your input! -June, Shopify Support
Easy app to install and navigate. 2 major issues:
You get a copy of every chat message on mail - meaning, suddely you will have 20-30 mails which just is a notification mail. Impossible to turn off. I did try with the help from support.
2nd - the number of scammers has increased over the past 4-5 weeks. all from Nigeria.
Hi, there. That is fantastic feedback. I'll be providing this on your behalf to our developers. As a workaround, you can adjust your settings to only receive push notifications to your desktop and mobile if you prefer, for the time being. Thanks again! - Skye, Shopify Support
Update: This app has really increased our store's response times to customers as well as helped increase sales conversion. Just 1 simple quick response has led to some great sales. Thanks Shopify!
Sorry that it took me so long to switch to Shopify Inbox from my old chat provider. The features are very valuable and the customer information really helps you tailor the customer's experience. One of the best apps that I've used on Shopify. Thanks for building this app.
AN AMAZING APP! a literal cheat code. shows if customer has items in cart, online offline and lets you QUICKLY respond to customers. 10/10
Logs you out whenever you travel overseas (so don't forget your password) - the absolute rubbish we've come to expect from the utterly useless development team at Shopify.
Update: since contacting support regarding the issues I have with this app, I have been inundated by spam conversations offering marketing services (none received in the 12 months prior, at least 30 spam conversations received since). Coincidence? I wonder!
Hi, there. I understand that it must be frustrating to login again when you're in a new location, and I appreciate you sharing your feedback here. I'll be sure to let our developers know about what you've been experiencing. Thank you! -Sophia, Shopify Support
it is a spam magnet!! get it if you want to be inundated with nigerian digial marketers every hour of the rest of your life
Hi, there. We appreciate you reaching out and sharing your experience. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and blocking conversations one by one. If you'd like, you can give the app another try to test out this new feature. We hope this helps! - Moira, Shopify Support.
