Reviews (5,800)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Best chat app so far. Track my order feature is the best which I like. Thanks Shopify for making E-Commerce websites more valuable.
Your app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".And also on resetting password it show their is no account but on login it shows email already exists.
Just enabled chat 2 hours ago and have already received 8 spam messages. What can we do to block these spammers?
Hi there, thanks for your review. Spam messages are often an unfortunate inevitability when you open up lines of communication on your store, but you can block messages within Inbox when you see that they are spam. You can also enable Google reCAPTCHA on your store to prevent bots from contacting you: https://shopify.link/2drP. -Victor, Shopify Support
Never had any issues with this app at all. Does exactly what it is supposed to, and is easy to use. I haven't had any complaints from customers trying to chat either.
Genius! Being able to immediately answer someone's question (and then see that they subsequently purchased) because you are able to help them by answering and understanding any questions they had in real-time.
I had no issues with the app. I ditched facebook chat for this one on all my websites and I have absolutely no regrets!
Thank you so much for taking time to leave this review. I am so glad to hear Shopify Inbox is working well for you. -Ivy, Shopify Support
This is a great add on feature that allows you to keep the original email requests handy.
I am using this app since long time and it is very user friendly and easy to chat with customers. The best part is easy to assign the chat to different staffs, cool colors and design. Very recommended.
The app works well
Great app. Very useful for getting quick messages from customers while they browse online at your website. Really love this app and has helped us sell more to our customers. Highly Recommended for all Shopify Merchants. Fun Foods Canada https://funfoods.ca
