Reviews (5,800)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Working very well. Sometimes conversations are not kept in teh same thread but I work with it. ;)
Hi Distinctive Gem Inc., thanks so much for leaving a review and feedback!
Glad things have been good so far! We heard that there can be confusion setting up Facebook Messenger to work with Ping. Our developers have taken feedback and are currently working on making the Facebook Messenger integration with Ping smoother process. Although I don't have a specific release date, you can keep an eye out for this update to happen in Spring 2021.
As always, please do reach out to our team if you have any questions or additional feedback. Our team can be reached at ping@shopify.com.
Kind Regards,
Ruby C.
Senior Support Specialist - Ping
The app is great. A function to send the chat to your email for records would be great to have.
Hey, there. Thank you so much for taking the time and sharing this feedback with us. We greatly appreciate the suggestions on developing a search function and the ability to send or forward chats to email, and we'd be happy to pass them along to our development team for future considerations. Thanks again! -Elias, Shopify Support
The app has come a long way. Search is new which is good. Just the labels or tags would be great.
We might be far away but an integration into WhatsApp would be revolutionary.
AI is going good
Thank you for taking the time and sharing these suggestions! We understand that having group/team chats, color labels, and more appearance customizations is important to you, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support
This experience was good. I was able to communicate with my customer in a timely manner and answer her questions.
Hey, there! Thank you for taking the time and sharing this feedback with us! While you can enable the notification sounds on your device for mobile notification reminders (https://bit.ly/36B0EAt), we can see how it would be beneficial to have sound alerts for new messages and we'd be happy to pass your suggestion along to our development team. Cheers! -Elias, Shopify Support
Desktop version of Inbox is easy to use. I like that when messages can be sent via email if customer is no longer online.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
Hi a yellow giraffe!
Thank you for your feedback!
There are some features that were not added in this initial first version of Shopify Ping for Android that we intend to incorporate in future updates. Features that are integrated into the iOS version of Ping such as sharing product pages, draft orders, discount codes, setting availability hours as you mentioned, as well as working with Kit, will be added in the future as we build upon Ping for Android. :)
If you have any other feedback, or any questions at all, please don't hesitate to reach out to us at ping@shopify.com.
Take care,
Ellis from Ping and Kit Support.
Works quite well. Have not experienced any issues. Love the AI replies ... so spot on! Also love the ability to put messages in certain categories. Really like this app!
I enjoy it very much, it helps me stay closer in touch with others and my customers, clients and people who offer their services it's great! I love it!
great app
Trop vérouillé pour tout
Merci pour votre retour. « Trop verrouillé » peut signifier plusieurs choses, et nous aimerions comprendre ce qui vous bloque précisément (personnalisation du widget, réglages, autorisations). Si vous pouvez nous en dire plus via help.shopify.com/support, nous pourrons mieux vous aider et transmettre vos remarques à l'équipe Inbox. Merci d'avoir pris le temps de partager votre expérience.
Excellent app – highly recommended! Shopify Inbox is an essential tool for managing customer conversations quickly and professionally. The interface is clean and intuitive, notifications are reliable, and the integration with the store is seamless. It helps me respond faster to customers, improve the overall shopping experience, and even boost conversions. A must-have for anyone running a Shopify store
